Account Manager

*Native/Bilingual English is required for this role (read/written/spoken)*
Monthly salary: $1,800 - $2,500 USD
Along with our partner, we are seeking a dynamic and proactive Account Manager to join our team and drive the business forward. In this role, you will be the key point of contact for their clients, nurturing relationships, identifying new opportunities, and delivering tailored solutions that meet their needs. Your energetic approach and strategic mindset will help expand our partner's client base and strengthen existing partnerships. If you thrive in a fast-paced environment, excel at building rapport, and have a passion for sales and business development, this is the perfect opportunity to make a significant impact.
Responsibilities:
Relationship Management
Develop and maintain strong relationships with B2B clients, ensuring high levels of satisfaction and loyalty
Serve as the dedicated point of contact for an assigned portfolio
Conduct regular check-ins (calls, video meetings) to maintain strong, trusting relationships
Proactively engage with new and lapsed referring partners to reactivate and grow referral volumes
Identify new business opportunities by closely managing the accounts
Address any concerns or friction points raised by referring offices quickly and professionally
Build trust with clients and win them!
Account Growth & Retention
Develop and execute account plans to grow volume from existing partners
Identify opportunities to expand referral relationships within existing office networks
Track referral trends and flag at-risk accounts for intervention
Collaborate with their marketing and clinical teams to equip referring offices with up-to-date information, materials, and resources
Collaborate with marketing and technical teams to craft customized solutions that address client challenges
Reporting & CRM Management
Utilize Salesforce or similar CRM tools to track interactions and analyze account performance
Maintain accurate, up-to-date records of all account activity and touchpoints in CRM
Generate weekly and monthly referral performance reports for leadership
Monitor KPIs for each account and recommend strategies to improve outcomes
Provide leadership within your team by sharing insights and driving changes to enhance sales
Required Qualifications:
3–5 years of experience in B2B account management, B2B relationship management, or healthcare liaison roles
Experience in account management within a fast-paced sales environment
Proven success in B2B sales
Proven track record of managing and growing a portfolio of external accounts or partners
Outstanding interpersonal and communication skills in English — warm, persuasive, and professional – combined with business development expertise
Experience with CRM platforms (Salesforce, HubSpot, or similar) for pipeline and account management
Background in healthcare, medical sales, or working with physician practices is strongly preferred
Self-motivated with the ability to manage a large account portfolio independently
Key Performance Indicators (KPIs):
Retention rate of referring office partnerships
Number of proactive outreach touchpoints per account per month
Net Promoter Score (NPS) from referring offices
CRM data accuracy and account record completeness
A fully remote position with a structured schedule that supports work-life balance.
The opportunity to build strong healthcare partnerships and directly drive referral growth and business impact.
Two weeks of paid vacation per year.
10 paid days for local holidays.
*Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.*

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