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Senior Manager of Global Business Development Strategy & Operations

Commercetools · Boston, MA, USA · Remote ·

Job type:
Full Time

As our Senior Manager, Global BDR Function & Operations, you will lead and scale our Business Development Representative (BDR) organisation across AMER, EMEA, and APAC

Reporting directly to the Chief Marketing Officer (CMO), you will serve as a functional leader on the Marketing Leadership Team, driving predictable enterprise pipeline growth by implementing global outbound motions, standardizing playbooks, and being hands‑on with the global BDR team

Serve as the global functional lead for business development, partnering directly with the CMO to align the BDR function with overall demand generation campaigns, brand initiatives, and corporate pipeline targets

Partner with RevOps and Marketing to define, monitor, and optimize global Marketing–BDR SLAs, including funnel velocity, lead scoring models, speed‑to‑lead benchmarks, and inbound conversion strategies

Own global team metrics against weekly discovery and qualified opportunity targets, providing direct, data‑driven reporting to executive leadership

Manage regional BDR teams fostering high‑performance leadership standards

Own global team retention strategies, structuring quality‑weighted compensation frameworks and clear career pathways

Design, implement, and maintain a single global BDR playbook covering inbound and outbound architecture, multi‑channel messaging (email, phone, social), and objection handling

Partner with the People team to support onboarding and enablement programs globally, incorporating formal certification milestones and structured peer-shadowing

Collaborate with RevOps to optimize tool adoption, AI potential and workflow efficiencies across Salesforce, Clay, Outreach, Gong/Chorus, LinkedIn Sales Navigator, and 6sense/intent data platforms

Benefits

100% covered premiums for medical, dental, and vision insurance for you, dependents, and spouse/partner

Generous time off package including PTO, parental leave, company holidays, sick time, and volunteer time off

Monthly health membership and phone stipend

Compensation benefits including 401K company match and an annual professional development stipend

Flexible, family‑friendly working hours - we are a remote first company

You’re a creative problem‑solver who is wired to find solutionsYou confidently dive into complex challenges and have a talent for making them simple for othersAI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your roleYour curiosity drives you to constantly grow and contribute to an environment of trust and teamwork5+ years in B2B SaaS Business DevelopmentHands‑on mastery of modern sales tech (Salesforce, Outreach/Salesloft, intent data, conversation intelligence)Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the workProven track record leading distributed BDR/SDR organizations or managing regional team leads/managers across AMER, EMEA, or APACDemonstrated success partnering directly with Marketing Leadership (CMO/VPs) to convert marketing demand into qualified enterprise sales opportunitiesExperience in enterprise eCommerce, headless commerce, composable platforms, or digital experience software

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