Benefits:
- Onsite
- Competitive salary
- Opportunity for advancement
Video Triage Engineer
Location: Philadelphia, PA
Job Type: Contract / Long-Term Contract
Domain: Video Devices | Linux | Networking | AWS | DevOps
We are seeking a Video Triage Engineer to support software quality, field issue resolution, troubleshooting, and operational efficiency across a diverse range of video devices.
The role requires strong hands-on experience with C/C++, Python, Linux, networking protocols, log analysis, monitoring, and AWS data services. The engineer will investigate end-to-end issues, identify root causes, develop mitigation strategies, and improve operational tooling.
Key Responsibilities
- Ensure timely and high-quality software releases across diverse video devices by proactively monitoring metrics and alerting systems.
- Respond promptly to critical field issues, identify root causes, and implement effective mitigation strategies.
- Troubleshoot end-to-end issues across video devices.
- Conduct source code reviews to identify root causes within components and the overall platform.
- Diagnose and resolve issues using Linux systems and networking protocols.
- Perform packet capture analysis as part of troubleshooting and root-cause investigation.
- Design and enhance operational tools to improve system performance and efficiency.
- Architect DevOps solutions to support operational requirements.
- Leverage AWS services including S3, Athena, and QuickSight to analyze data from millions of field devices.
- Deliver data-driven insights to support operational decision-making.
- Develop and implement anomaly detection techniques to proactively identify and resolve system issues.
- Perform global metric comparisons across different device models.
Required Qualifications
- Strong hands-on experience with C/C++.
- Strong Linux experience.
- Strong Python experience and/or experience with another scripting language such as Bash or Go.
- Experience with log management and analysis tools, including:
- Elastic Stack / ELK
- Splunk
- Grafana
- Experience troubleshooting Linux-based systems and networking protocols.
- Experience with packet capture analysis.
- Experience with AWS services such as S3, Athena, and/or QuickSight.
- Experience with SQL and/or Amazon Athena.
- Experience with Jira or other defect tracking tools.
- Experience with Git and GitHub.
- Ability to analyze field data and identify system-level issues.
Leadership & Communication
- Experience serving in a Technical Lead or Senior Engineering role.
- Experience mentoring a small team of engineers.
- Ability to make sound technical decisions and clearly communicate the technical rationale to engineering stakeholders.
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