TVNewser AgencySpy TVSpy LostRemote FishbowlNY FishbowlDC SocialTimes AllFacebook 10,000 Words GalleyCat UnBeige MediaJobsDaily

Verizon Learned Nothing from BofA, Will Charge ‘Convenience Fee’

A leaked memo posted on Engadget reveals Verizon’s plan to start charging customers $2 for each one-time online payment or bill payment over the phone on January 15. Verizon confirms this ridiculous plan. And they’re calling it a “convenience fee.”

Remember the uproar when Bank of America tried to charge $5 for debit card purchases? Apparently, Verizon doesn’t. Ultimately, BofA had to dump the plan because of the backlash and other banks, taking a hint, decided to dump theirs as well.

Both Engadget and CNET suggest alternatives to charging a fee, such as stiffer late fee penalties and (gasp!) a reward for loyal customers who sign up for an automatic bill pay.

Charging people more when they’re recovering from holiday spending during a tough economic period is simply wrong-headed. It’s made even more so when telecom companies were among those on a “most-hated” list published just a couple of months ago. Folks on Twitter and on blogs are already complaining. Moreover, this is happening while service outages are a problem. Let’s see how long this lasts.

Mediabistro Course

PR: Incorporating Social Media & Multimedia

Public Relations: Incorproating Social Media and MultimdediaStarting October 22, learn how to use Twitter, Facebook, and keyword search to get your client's message heard! In this course, you'll learn how to develop online video, make social media updates, display multimedia content, and master your client's SEO so that your message will spread and reach all the right places. Register now!