Overview
Library Assistant – West Boulevard
Charlotte Mecklenburg Library
Please apply by 9/4/2025
Pay rate: $20.00 - $25.68
Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving a large metropolitan area in North Carolina. Our library system serves a community of approximately one million citizens in Charlotte and surrounding towns. We deliver library services and programs to foster reading, learning, and access to information.
Location
West Boulevard Branch Library, 2157 West Blvd, Charlotte NC 28208
Schedule
Full Time Benefit Eligible, 40 hours per week
- Mondays, Tuesdays 8:00am – 5:00pm
- Wednesdays 9:00am – 6:00pm
- Thursdays 11:00am – 8:00pm
- Fridays and Saturdays (alternate weekly) 8:00am – 5:00pm
Essential Functions
- Promote the library’s collection and services
- Perform circulation activities
- Provide service desk coverage
- Provide materials to appropriate bins for transfer
- Provide research assistance to customers
- Utilize integrated library systems software
- Assisting customers at several service points
- Training and assisting customers on various library policies, procedures, and processes
- Collaborating with Librarians to deliver programming and outreach services
- Assisting with volunteer management
- Perform shelving and weeding duties
Minimum Qualifications
- Experience: Minimum of one year of customer service experience including library and/or retail
- Education: High School diploma or equivalent
- Combination of relevant education and relevant experience accepted? Yes
Preferred Qualifications
- Knowledge of integrated library systems software (e.g., Polaris)
- Bilingual
Knowledge, Skills And Abilities
- Knowledge of Alpha-numeric sorting systems
- Retail merchandising
- Inventory management
- Various library systems
- Telephone etiquette
Skills
- Technology adeptness
- Excellent interpersonal and customer service skills
- Excellent time management skills with attention to detail
Abilities
- Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment
- Communication: Clearly conveying information to individuals or groups
- Collaboration: Working effectively and cooperatively with others
- Technical/professional Knowledge and Skills: Keeping up with current developments in areas of expertise
- Work Standards: Setting high standards of performance and accountability
Computer Skills
- Proficient in Microsoft Office Suite, Google Workspace applications, and common email and design tools
Work Environment
Works in a shared office setting with moderate/high noise depending on customer traffic. Schedules will include some nights and weekends.
Compliance and Notes
This position may be subject to ADA compliance considerations and county policies. Reasonable accommodations may be provided to enable qualified individuals to perform essential functions. Mecklenburg County reserves the right to revise the job description at any time. Other duties may be assigned based on business need.