County of Mecklenburg, NC
County of Mecklenburg, NC is hiring: Library Associate - Adult Services in Charl
County of Mecklenburg, NC, Charlotte, NC, US, 28245
Library Associate - Adult Services
Charlotte Mecklenburg Library - South Boulevard Branch
"Follow your calling, Find your career"
Please apply by 11/17/2025
Hiring Range: $20.00 - $25.00
This is a non-exempt (hourly) position. Pay rates are based on education,skill, experience level and internal equity. Internal equity considerationsinclude an assessment of the applicant's salary history and qualifications incomparison to the market rate and requirements for the job.
The South Boulevard Library is located on South Boulevard,just 0.60 miles from the Lynx Blue Line Scaleybark Station.
Originally opened in 1985 as theScaleybark Library, this location is a 18,850-square foot building and aconvenient location for the many customers in this growing area along SouthBoulevard. The new branch includes new, reimagined spaces for both children andteens, public computers, children's computers, a large community room, aprogramming room, a quiet reading room, a calming room, five group study rooms,a computer lab and a laptop bar for customers who want to bring their owndevices, many collaborative spaces and a vending café. The South BoulevardLibrary has one of the largest Spanish and bilingual (Spanish/English)collections to serve its large Spanish-speaking community.
The Library Associate works within the branch team to create a welcoming andengaging environment for adults. The Library Associate leads age-appropriateprograms for adults including digital literacy classes, technology tutoring,resume workshops, book clubs, and other adult programs. This positionrepresents the library in the community and facilitates outreach to varioussenior communities and area partners. The Library Associate participates insystemwide teams and works collaboratively with staff in Adult Services. Strongprogramming and outreach experience is highly desirable. Proven ability tobuild and maintain library and community partnerships is a plus as well asdeveloping positive and ongoing relationships with library users and communitypartners. Must be a highly collaborativeteam player and a strong individual contributor. Supervisory skills are highlydesirable as well as the ability to inspire excellence in a diverse staff. Mustbe able to work with limited supervision and exercise sound independentjudgment. The incumbent will also be responsible for circulationresponsibilities including but not limited to attending the monthly AccessServices Manager meeting, staffing a busy information desk, and servingcustomers of all ages.
South Boulevard Library is committed to providing exemplary service to allcustomers through technology and computer assistance and research and readers'advisory from a single service desk. TheLibrary Associate serves as a regular manager-on-duty. Previous experience with branch operations,opening/closing a facility and cash handling procedures stronglypreferred. Rotating schedule includingevenings and weekends. The Library Associate should have strong technology andcomputer skills.
Schedule includes a minimum of one evening shift per week and a rotatingweekend schedule.
Location:
South Boulevard Library
4429 South Boulevard
Charlotte, NC 28209
Position Summary
Perform professional andtechnical library work in one or more specific library programs such as Adult,Teens, Youth, Reference Services, or Library Systems Administration. TheLibrary Associate delivers a high level of quality library services ensuring theprovision of value-added experiences for all customers.
Essential Functions
Strong programming and outreach experience is highly desirable. The Adult Services Associate will coordinate and develop relevant programs, including digital literacy classes, technology tutoring, resume workshops, book clubs, and other adult programs needed to meet the community needs. Proven ability to build and maintain community partnerships is a plus as well as developing positive and ongoing relationships with families, library users, staff, and community partners
Prepare program reports
Provide research assistance to customers
Utilize integrated library systems software
Provide service desk coverage
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library's collection of materials including repairs, shelving, and marketing
Assist with volunteer management
Promote and market library programs, collaborating with Marketing and Communications to generate flyers and materials pertaining to programs
Design and provide developmentally appropriate programs for emerging adults, adults and seniors
Create and maintain attractive and appropriate bulletin boards and displays
Provide electronic resource assistance and basic computer skills training for adults.
Minimum Qualifications
Experience:
Minimum of two years of library, retail, computer, or customer service experience
Education:
High School Diploma or equivalent
Education/Experience
Combination of relevant education and relevant experience accepted? Yes
Preferred Qualifications
Knowledge of integrated library systems software (IE: Polaris)
At least three years of library, customer service and/or administrative experience
Experience working with adults.
Bilingual - Spanish communication skills (speaking, listening, reading, and writing) are preferred in order to serve a large Spanish-speaking population within the area. Additionally, experience working with minority populations is a plus, as well as being culturally aware and sensitive to diverse cultures and populations
Knowledge, Skills, and Abilities
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Skills
Strong technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes inresponsibilities or environment; adjusting effectively within new workstructures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishingand maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self;assuming responsibility and accountability for successfully completingassignments or tasks; self-imposing standards of excellence
Computer Skills
Proficient in various computer applications including Microsoft Office Suiteand Google Suite
Work Environment
Works in an office setting with moderate noise
Travel to and from outreachlocations
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.
Charlotte Mecklenburg Library - South Boulevard Branch
"Follow your calling, Find your career"
Please apply by 11/17/2025
Hiring Range: $20.00 - $25.00
This is a non-exempt (hourly) position. Pay rates are based on education,skill, experience level and internal equity. Internal equity considerationsinclude an assessment of the applicant's salary history and qualifications incomparison to the market rate and requirements for the job.
The South Boulevard Library is located on South Boulevard,just 0.60 miles from the Lynx Blue Line Scaleybark Station.
Originally opened in 1985 as theScaleybark Library, this location is a 18,850-square foot building and aconvenient location for the many customers in this growing area along SouthBoulevard. The new branch includes new, reimagined spaces for both children andteens, public computers, children's computers, a large community room, aprogramming room, a quiet reading room, a calming room, five group study rooms,a computer lab and a laptop bar for customers who want to bring their owndevices, many collaborative spaces and a vending café. The South BoulevardLibrary has one of the largest Spanish and bilingual (Spanish/English)collections to serve its large Spanish-speaking community.
The Library Associate works within the branch team to create a welcoming andengaging environment for adults. The Library Associate leads age-appropriateprograms for adults including digital literacy classes, technology tutoring,resume workshops, book clubs, and other adult programs. This positionrepresents the library in the community and facilitates outreach to varioussenior communities and area partners. The Library Associate participates insystemwide teams and works collaboratively with staff in Adult Services. Strongprogramming and outreach experience is highly desirable. Proven ability tobuild and maintain library and community partnerships is a plus as well asdeveloping positive and ongoing relationships with library users and communitypartners. Must be a highly collaborativeteam player and a strong individual contributor. Supervisory skills are highlydesirable as well as the ability to inspire excellence in a diverse staff. Mustbe able to work with limited supervision and exercise sound independentjudgment. The incumbent will also be responsible for circulationresponsibilities including but not limited to attending the monthly AccessServices Manager meeting, staffing a busy information desk, and servingcustomers of all ages.
South Boulevard Library is committed to providing exemplary service to allcustomers through technology and computer assistance and research and readers'advisory from a single service desk. TheLibrary Associate serves as a regular manager-on-duty. Previous experience with branch operations,opening/closing a facility and cash handling procedures stronglypreferred. Rotating schedule includingevenings and weekends. The Library Associate should have strong technology andcomputer skills.
Schedule includes a minimum of one evening shift per week and a rotatingweekend schedule.
Location:
South Boulevard Library
4429 South Boulevard
Charlotte, NC 28209
Position Summary
Perform professional andtechnical library work in one or more specific library programs such as Adult,Teens, Youth, Reference Services, or Library Systems Administration. TheLibrary Associate delivers a high level of quality library services ensuring theprovision of value-added experiences for all customers.
Essential Functions
Strong programming and outreach experience is highly desirable. The Adult Services Associate will coordinate and develop relevant programs, including digital literacy classes, technology tutoring, resume workshops, book clubs, and other adult programs needed to meet the community needs. Proven ability to build and maintain community partnerships is a plus as well as developing positive and ongoing relationships with families, library users, staff, and community partners
Prepare program reports
Provide research assistance to customers
Utilize integrated library systems software
Provide service desk coverage
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library's collection of materials including repairs, shelving, and marketing
Assist with volunteer management
Promote and market library programs, collaborating with Marketing and Communications to generate flyers and materials pertaining to programs
Design and provide developmentally appropriate programs for emerging adults, adults and seniors
Create and maintain attractive and appropriate bulletin boards and displays
Provide electronic resource assistance and basic computer skills training for adults.
Minimum Qualifications
Experience:
Minimum of two years of library, retail, computer, or customer service experience
Education:
High School Diploma or equivalent
Education/Experience
Combination of relevant education and relevant experience accepted? Yes
Preferred Qualifications
Knowledge of integrated library systems software (IE: Polaris)
At least three years of library, customer service and/or administrative experience
Experience working with adults.
Bilingual - Spanish communication skills (speaking, listening, reading, and writing) are preferred in order to serve a large Spanish-speaking population within the area. Additionally, experience working with minority populations is a plus, as well as being culturally aware and sensitive to diverse cultures and populations
Knowledge, Skills, and Abilities
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette
Skills
Strong technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes inresponsibilities or environment; adjusting effectively within new workstructures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishingand maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self;assuming responsibility and accountability for successfully completingassignments or tasks; self-imposing standards of excellence
Computer Skills
Proficient in various computer applications including Microsoft Office Suiteand Google Suite
Work Environment
Works in an office setting with moderate noise
Travel to and from outreachlocations
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.