Asset Living is hiring: Assistant Community Manager in Albuquerque

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse workforce that emphasizes collaboration, growth, and leadership. Asset Living is recognized as one of the nation's Best and Brightest Places to Work and is an Accredited Management Organization (AMO) with IREM.

Join a workplace where success is a collective journey and leadership is shared. When you join Asset Living, you become part of a dynamic team that thrives on unity, diverse talents, and a culture of winning.

Responsibilities

Assistant Community Manager – The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. You will play a vital role in delinquency and rent collection to optimize the property's cash flow and financial position, and you will manage all phases of operations in the absence of the Community Manager. You will supervise all aspects of the property and staff to ensure compliance with company policies, safety and fair housing guidelines, and liability considerations.

Essential Duties & Responsibilities

• Financial Management
• Posting all payments and income from applicants, current residents, and non-current residents accurately and timely.
• Processing and reconciling daily accounts receivable.
• Monitoring and following up on bad debt, including late notices, resident/guarantor contact, and evictions.
• Assisting the property in meeting budgeted revenues, expenses, and Net Operating Income.
• Posting charges to resident and non-current resident accounts; including bill backs of utilities where applicable.
• End-of-month closing procedures and reporting.
• Maintaining accurate records and auditing resident files for accuracy.
• Walking units, posting move-out charges, statements, and security deposit refunds.

• Personnel Management
• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Provide ongoing training, coaching, and guidance to ensure staff performance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance through effective leadership.
• Ensure staff compliance with company policies and procedures.
• Strategic leasing management and effective leasing techniques, follow-up, lease documentation, and reporting accuracy.
• Implement marketing strategies and systems from the annual marketing plan.
• Address resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs (e.g., events, promotions, monthly newsletter).
• Show, lease, and move in prospective residents.

• Administrative Management
• Provide excellent customer service and monitor maintenance service request turnaround.
• Maintain property appearance and ensure timely repairs through regular inspections.
• Assist with supervision of all business functions related to operations.
• Plan and utilize property resources, equipment, and supplies economically (e.g., obtain bids, manage vendors).

Qualifications

• Education/Experience: High School Diploma or Equivalent; Bachelor’s degree preferred or two years in housing, or an equivalent combination of education and experience.
• Ability to perform onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain in a stationary position, or move around the property; ability to perform tasks in various environments including outdoor conditions.
• Occasionally required to ascend/descend ladders, stairs, and perform tasks in confined spaces; ability to lift and move objects up to 25 lbs.
• Ability to work overtime, weekends, and night hours as needed for emergencies.

Salary

Salary Range: $26.00 per hour to $28.00 per hour

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales

This job description should not be considered all-inclusive. It is a guide of expected duties and may be modified at any time. The employee may be asked to perform additional duties or responsibilities as required.