Asset Living is hiring: Assistant Community Manager in Houston

Overview

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Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country spanning the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help drive innovation and results for our clients and communities across the US. We believe in teamwork, leadership, and opportunities to grow with the company.

Assistant Community Manager — Responsibilities

The Assistant Community Manager oversees, under the supervision of the Community Manager, the daily operations and financial functions of the housing community. Responsibilities include delinquency and rent collection to optimize cash flow, and managing all phases of operations including personnel, leasing, maintenance, financial administration, and risk management in the absence of the Community Manager. As onsite leader, supervise property and staff to ensure compliance with company policies, safety and fair housing guidelines, and liability considerations.

Essential Duties & Responsibilities

Financial Management

• Posting all payments and income received from applicants, current residents, and non-current residents accurately and timely.
• Processing and reconciling daily all accounts receivable.
• Monitoring and following up on bad debt, including preparation of late notices, resident and guarantor contact, and filings (evictions).
• Helping the property meet budgeted revenues, expenses, and Net Operating Income.
• Posting charges to resident and non-current resident accounts; including bill back of utilities where applicable.
• End-of-month closing procedures and reporting.
• Maintaining accurate records; auditing resident files for accuracy.
• Walking units and posting move-out charges, statements, and security deposit refunds.

Personnel Management

• Regular/daily onsite attendance is required.
• Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
• Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality performance through supportive leadership.
• Ensure staff compliance with Company policies and procedures.
• Strategic leasing management; ensure leasing techniques achieve closures with accurate follow-up, signings, and reporting.
• Implement marketing strategies and systems from the annual marketing plan.
• Handle resident complaints, concerns, and requests to ensure satisfaction.
• Develop and implement resident retention programs (e.g., events, promotions, newsletter).
• Show, lease, and move in prospective residents.

Administrative Management

• Manage customer service and monitor service request turnaround and maintenance responsiveness.
• Maintain property appearance and ensure timely repairs with regular inspections.
• Assist with supervision of all business functions related to operations.
• Plan and utilize property resources, equipment, and supplies economically (bids, pricing, vendor coordination).

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years in housing, or equivalent combination of education and experience.
• Ability to understand and perform onsite software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

• Regularly required to remain stationary, stand, or sit for prolonged periods; communicate effectively; and perform repetitive motions.
• Movements between worksites; occasional climbing of ladders or stairs; ability to lift and move up to 25 lbs; ability to work overtime, weekends, and night hours as needed.

Salary Range: $18 per hour to $20 per hour

This job description should not be considered all-inclusive. It is a guide of expected duties and may be modified at any time. At the request of a supervisor, an employee may be asked to perform additional duties or responsibilities without notice.