Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, New York, New York, United States
Employer Industry
Customer Service and Technical Support
Why consider this job opportunity
Base salary of $15/hr with eligibility for performance-based incentives
Opportunity for career advancement and personal growth within the organization
Work-from-home convenience, allowing for a flexible work environment
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
Access to daily pay enrollment option for early pay access
Supportive company culture with various employee resource groups and wellness programs
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Deliver exceptional customer experiences and problem-solve effectively
Offer additional products and/or services to enhance customer satisfaction
What is Required (Qualifications)
Minimum 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills and ability to navigate computers effectively
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications)
Eagerness to learn new technologies
Open availability for scheduling flexibility
Strong focus on building customer relationships
Hashtags #CustomerService #TechSupport #RemoteWork #CareerGrowth #EmployeeBenefits
Legal & Privacy We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Base salary of $15/hr with eligibility for performance-based incentives
Opportunity for career advancement and personal growth within the organization
Work-from-home convenience, allowing for a flexible work environment
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
Access to daily pay enrollment option for early pay access
Supportive company culture with various employee resource groups and wellness programs
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Deliver exceptional customer experiences and problem-solve effectively
Offer additional products and/or services to enhance customer satisfaction
What is Required (Qualifications)
Minimum 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills and ability to navigate computers effectively
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications)
Eagerness to learn new technologies
Open availability for scheduling flexibility
Strong focus on building customer relationships
Hashtags #CustomerService #TechSupport #RemoteWork #CareerGrowth #EmployeeBenefits
Legal & Privacy We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr