Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Saint Paul, Minnesota, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity
Base salary of $15/hr with actual salaries varying based on qualifications and experience DailyPay enrollment option to access pay early Paid training and performance-based incentives Extensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off Work-from-home convenience with a focus on employee wellness and development Opportunities for career advancement with 80% of managers promoted from within What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Offer additional products and/or services to enhance customer experience Deliver exceptional customer service with a positive attitude What is Required (Qualifications)
3+ years of customer service experience Strong focus on building customer relationships Open availability and a high school diploma or GED Proficiency in fast-paced multi-tasking and strong problem-solving skills Must reside in the United States and have a valid U.S. address for residence How to Stand Out (Preferred Qualifications)
Technical support experience Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A quiet, distraction-free environment to work from in your home Ability to ask probing questions to resolve issues effectively #CustomerService #TechSupport #WorkFromHome #CareerGrowth #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Base salary of $15/hr with actual salaries varying based on qualifications and experience DailyPay enrollment option to access pay early Paid training and performance-based incentives Extensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off Work-from-home convenience with a focus on employee wellness and development Opportunities for career advancement with 80% of managers promoted from within What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Offer additional products and/or services to enhance customer experience Deliver exceptional customer service with a positive attitude What is Required (Qualifications)
3+ years of customer service experience Strong focus on building customer relationships Open availability and a high school diploma or GED Proficiency in fast-paced multi-tasking and strong problem-solving skills Must reside in the United States and have a valid U.S. address for residence How to Stand Out (Preferred Qualifications)
Technical support experience Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A quiet, distraction-free environment to work from in your home Ability to ask probing questions to resolve issues effectively #CustomerService #TechSupport #WorkFromHome #CareerGrowth #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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