Active_Client/Customer Services Representative 4
eTeam, New Providence, NJ, United States
Active_Client/Customer Services Representative 4
Job Title:
Active Client / Customer Services Representative IV Location:
New Providence, NJ Duration:
4 Months Pay Rate:
$36-$38 on W2 per hour
Role Summary
Serve as a senior‑level client and customer services professional responsible for managing complex inquiries, resolving escalated issues, and ensuring high‑quality service delivery. Act as a key escalation point while supporting process improvement, client satisfaction, and operational efficiency.
Key Responsibilities
Serve as the primary point of contact for inbound and outbound client and customer inquiries.
Analyze customer issues, determine root causes, and deliver effective resolutions or follow‑up actions.
Approve resolutions for service and billing concerns, including refunds, exchanges, and billing adjustments.
Act as an escalation point for high‑priority or complex customer issues.
Refer unresolved grievances to appropriate departments and track progress to resolution.
Review, monitor, and audit customer interaction records to ensure accurate documentation and compliance.
Identify trends from customer feedback and complaints to support process improvement initiatives.
Support sales efforts by identifying opportunities for new or additional services.
Provide leadership support, mentoring, and constructive performance feedback to team members.
Core Skills
Verbal and written communication.
Customer service and interpersonal skills.
De‑escalation and problem‑solving.
Time management and independent work.
High attention to detail and accurate documentation.
Proficiency in Microsoft Word and PowerPoint.
Education
High School Diploma or GED required.
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Active Client / Customer Services Representative IV Location:
New Providence, NJ Duration:
4 Months Pay Rate:
$36-$38 on W2 per hour
Role Summary
Serve as a senior‑level client and customer services professional responsible for managing complex inquiries, resolving escalated issues, and ensuring high‑quality service delivery. Act as a key escalation point while supporting process improvement, client satisfaction, and operational efficiency.
Key Responsibilities
Serve as the primary point of contact for inbound and outbound client and customer inquiries.
Analyze customer issues, determine root causes, and deliver effective resolutions or follow‑up actions.
Approve resolutions for service and billing concerns, including refunds, exchanges, and billing adjustments.
Act as an escalation point for high‑priority or complex customer issues.
Refer unresolved grievances to appropriate departments and track progress to resolution.
Review, monitor, and audit customer interaction records to ensure accurate documentation and compliance.
Identify trends from customer feedback and complaints to support process improvement initiatives.
Support sales efforts by identifying opportunities for new or additional services.
Provide leadership support, mentoring, and constructive performance feedback to team members.
Core Skills
Verbal and written communication.
Customer service and interpersonal skills.
De‑escalation and problem‑solving.
Time management and independent work.
High attention to detail and accurate documentation.
Proficiency in Microsoft Word and PowerPoint.
Education
High School Diploma or GED required.
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