Thompson Tractor Company
Field Supervisor - Earthmoving
Thompson Tractor Company, Tanner, Alabama, United States, 35671
Join to apply for the
Field Supervisor - Earthmoving
role at
Thompson Tractor Company
5 days ago Be among the first 25 applicants
Description The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Coach and direct Service Department employees
Monitor, improve, and maintain Technician performance
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtown with accurate and efficient job planning and repairs
Effectively communicate with company personnel
Assign jobs to shop technicians and dispatch field service technicians
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Machinery Manufacturing
Referrals increase your chances of interviewing at Thompson Tractor Company by 2x
Tanner, AL $60,000.00-$70,000.00 2 weeks ago
#J-18808-Ljbffr
Field Supervisor - Earthmoving
role at
Thompson Tractor Company
5 days ago Be among the first 25 applicants
Description The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Coach and direct Service Department employees
Monitor, improve, and maintain Technician performance
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtown with accurate and efficient job planning and repairs
Effectively communicate with company personnel
Assign jobs to shop technicians and dispatch field service technicians
Seniority level Mid-Senior level
Employment type Full-time
Job function Management and Manufacturing
Industries Machinery Manufacturing
Referrals increase your chances of interviewing at Thompson Tractor Company by 2x
Tanner, AL $60,000.00-$70,000.00 2 weeks ago
#J-18808-Ljbffr