Thompson Tractor Company, Inc.
Field Supervisor - Earthmoving
Thompson Tractor Company, Inc., Huntsville, Alabama, United States, 35824
Responsibilities
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Coach and direct Service Department employees
Monitor, improve, and maintain Technician performance
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtime with accurate and efficient job planning and repairs
Effectively communicate with company personnel
Assign jobs to shop technicians and dispatch field service technicians
Qualifications Behaviors: Leader - Inspires teammates to follow them
Education: High School or Equivalent (required)
Experience: Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)
Skills
Microsoft Office (required)
Computer (required)
Problem Solving (required)
Verbal Communication (required)
Results Oriented (required)
Technical (required)
Collaboration (required)
Written Communication (required)
Strategic Thinking (required)
Relationship Building (required)
Leadership (required)
Mechanical (required)
Equal Opportunity Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Coach and direct Service Department employees
Monitor, improve, and maintain Technician performance
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtime with accurate and efficient job planning and repairs
Effectively communicate with company personnel
Assign jobs to shop technicians and dispatch field service technicians
Qualifications Behaviors: Leader - Inspires teammates to follow them
Education: High School or Equivalent (required)
Experience: Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required)
Skills
Microsoft Office (required)
Computer (required)
Problem Solving (required)
Verbal Communication (required)
Results Oriented (required)
Technical (required)
Collaboration (required)
Written Communication (required)
Strategic Thinking (required)
Relationship Building (required)
Leadership (required)
Mechanical (required)
Equal Opportunity Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr