Field Supervisor - Earthmoving

Description The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

Responsibilities

Coach and direct Service Department employees

Monitor, improve, and maintain Technician performance

Ensure proper planning of jobs, quoting, parts availability, and manpower

Effectively handle customer objections and concerns

Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required

Monitor customer satisfaction and employee morale and take steps to improve both when necessary

Minimize customer downtime with accurate and efficient job planning and repairs

Effectively communicate with company personnel

Assign jobs to shop technicians and dispatch field service technicians

Seniority Level Mid-Senior level

Employment Type Full-time

Job Function Management and Manufacturing

Industries Machinery Manufacturing

Location & Salary Huntsville, AL | $69,000 - $78,000 | Posted 2 days ago

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