Thompson Marine
The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Responsibilities
Coach and direct Service Department employees
Monitor, improve, and maintain Technician performance
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtown with accurate and efficient job planning and repairs
Effectively communicate with company personnel
Assign jobs to shop technicians and dispatch field service technicians
Skills
Microsoft Office
– Intermediate
Computer
– Intermediate
Problem Solving
– Advanced
Verbal Communication
– Advanced
Results Oriented
– Advanced
Technical
– Advanced
Strategic Thinking
– Advanced
Relationship Building
– Advanced
Leadership
– Advanced
Mechanical
– Advanced
Behaviors
Leader
– Inspires teammates to follow them
Education High School or Equivalent or better.
Experience Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Responsibilities
Coach and direct Service Department employees
Monitor, improve, and maintain Technician performance
Ensure proper planning of jobs, quoting, parts availability, and manpower
Effectively handle customer objections and concerns
Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
Monitor customer satisfaction and employee morale and take steps to improve both when necessary
Minimize customer downtown with accurate and efficient job planning and repairs
Effectively communicate with company personnel
Assign jobs to shop technicians and dispatch field service technicians
Skills
Microsoft Office
– Intermediate
Computer
– Intermediate
Problem Solving
– Advanced
Verbal Communication
– Advanced
Results Oriented
– Advanced
Technical
– Advanced
Strategic Thinking
– Advanced
Relationship Building
– Advanced
Leadership
– Advanced
Mechanical
– Advanced
Behaviors
Leader
– Inspires teammates to follow them
Education High School or Equivalent or better.
Experience Experience working as a service technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr