Thompson Tractor Company
Service Advisor - Earthmoving
Thompson Tractor Company, Tanner, Alabama, United States, 35671
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Service Advisor - Earthmoving
role at
Thompson Tractor Company .
The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Handle incoming phone calls to the branch
Produce quotations and estimates
Take and deliver messages to branch personnel
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians & Dispatch Field Service Technicians
Open and properly segment Work Orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Adjust Service Technician time when necessary
Obtain Purchase Orders from customers as required
Responsible for charging his/her time to work orders
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Machinery Manufacturing
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Service Advisor - Earthmoving
role at
Thompson Tractor Company .
The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Handle incoming phone calls to the branch
Produce quotations and estimates
Take and deliver messages to branch personnel
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians & Dispatch Field Service Technicians
Open and properly segment Work Orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Adjust Service Technician time when necessary
Obtain Purchase Orders from customers as required
Responsible for charging his/her time to work orders
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Machinery Manufacturing
#J-18808-Ljbffr