MCI
Remote Bilingual Call Center Representative | Spanish-English
MCI, Roswell, New Mexico, us, 88202
Why consider this job opportunity:
Competitive pay with opportunities for cash bonuses and prizes
Comprehensive health benefits after 90 days, including medical, dental, and vision coverage
Paid Time Off and paid holidays to support work-life balance
Significant opportunities for career advancement within the organization
Fun and engaging work environment with a casual dress code
Paid training to develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
Handle inbound and outbound customer contacts in a courteous and professional manner
Listen to customers, understand their needs, and resolve issues effectively
Utilize systems and technology for account management and documentation
Follow required scripts and procedures while maintaining confidentiality
Attend meetings and training sessions to stay updated on program knowledge and processes
What is Required (Qualifications):
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry using a computer
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite and ability to learn new computer applications
How to Stand Out (Preferred Qualifications):
One (1) year of experience in customer service, technical support, or administrative support in a contact center environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Competitive pay with opportunities for cash bonuses and prizes
Comprehensive health benefits after 90 days, including medical, dental, and vision coverage
Paid Time Off and paid holidays to support work-life balance
Significant opportunities for career advancement within the organization
Fun and engaging work environment with a casual dress code
Paid training to develop new skills while earning a paycheck
What to Expect (Job Responsibilities):
Handle inbound and outbound customer contacts in a courteous and professional manner
Listen to customers, understand their needs, and resolve issues effectively
Utilize systems and technology for account management and documentation
Follow required scripts and procedures while maintaining confidentiality
Attend meetings and training sessions to stay updated on program knowledge and processes
What is Required (Qualifications):
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry using a computer
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite and ability to learn new computer applications
How to Stand Out (Preferred Qualifications):
One (1) year of experience in customer service, technical support, or administrative support in a contact center environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr