K-12 SaaS Support Specialist

A leading public sector solutions firm in Salt Lake City is looking for a Support Desk Agent to manage customer support requests efficiently. This role requires 3+ years of relevant SaaS support experience and excellent communication skills to assist clients using K-12 education software products. The chosen candidate will work in a dynamic environment, utilizing tools like Zendesk to ensure ticket resolution within specified metrics. A degree or equivalent experience in technical support is essential, along with a strong analytical mindset. #J-18808-Ljbffr