Public Consulting Group
A public sector solutions firm in Baton Rouge seeks a skilled support desk agent to assist clients using K12 education software. The candidate will provide exemplary customer service, manage requests through Zendesk, and document incidents effectively. An associate's or bachelor's degree and 3+ years in SaaS support are required. Desired experience includes familiarity with K-12 education environments and tools such as Zendesk and Jira. The position offers a salary range of $55,500-$68,400 and benefits including medical care and 401k.
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