SaaS Support & Incident Analyst — EdTech (K-12)

A public sector solutions firm in Nashville, Tennessee is seeking a support desk agent to assist customers using K12 education software. The role involves managing incoming requests, providing excellent customer service, and documenting incidents effectively. Candidates should have exceptional communication skills, at least 3 years of experience in technical support, and familiarity with tools like Zendesk and Jira. The position offers a salary range of $55,500-$68,400, alongside various benefits including medical care and 401k. #J-18808-Ljbffr