SaaS Support & Incident Analyst — EdTech (K-12)

A leading public sector solutions firm is seeking a support desk agent to manage customer requests in a fast-paced environment. The role emphasizes exceptional customer service and technical support for K12 education software products. Candidates should possess strong communication skills, 3+ years of SaaS support experience, and familiarity with tools like Zendesk. Competitive salary range is $55,500 - $68,400, alongside comprehensive benefits including medical, dental, 401k, and PTO. #J-18808-Ljbffr