K-12 SaaS Support & Incident Specialist

A leading public sector solutions firm in Cheyenne, Wyoming, is seeking a Support Desk Agent to interact with customers through the Zendesk platform. The agent will ensure customer tickets are addressed within metrics, support a suite of K12 education software products, and provide exceptional service. Candidates should have excellent communication skills, a degree or equivalent experience, and 3+ years in a SaaS support environment. The role offers competitive compensation between $55,500 and $68,400, alongside comprehensive benefits. #J-18808-Ljbffr