Remote Jobs
Customer Service Representative - Remote, WV
Remote Jobs, Charleston, West Virginia, United States
Employer Industry: Healthcare Services
Why consider this job opportunity:
Starting pay rate of $12.50/hour
Comprehensive benefits package including medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off and paid parental leave
Opportunity to work from home with flexible arrangements
Supportive work environment focused on making a positive impact on members' lives
What to Expect (Job Responsibilities):
Receive and document customer concerns, ensuring accurate information is processed in a timely manner
Follow company procedures and input accurate trip data into systems
Demonstrate commitment to high-quality work and effective multitasking
Refer unresolved grievances to the appropriate department for further resolution
Educate members on services and insurance coverage
What is Required (Qualifications):
High School Graduate or General Education Degree (GED)
0-2 years of related experience, with 6+ months in a contact center or customer service role
Strong organizational, written, and verbal communication skills
Ability to type at least 35 words per minute
Availability to work overtime as required and work independently under general supervision
How to Stand Out (Preferred Qualifications):
Experience in a high-volume call environment, handling up to 100+ calls per day
Proficiency in Microsoft Office Suite
Strong decision-making and problem-solving skills in a fast-paced environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Starting pay rate of $12.50/hour
Comprehensive benefits package including medical, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off and paid parental leave
Opportunity to work from home with flexible arrangements
Supportive work environment focused on making a positive impact on members' lives
What to Expect (Job Responsibilities):
Receive and document customer concerns, ensuring accurate information is processed in a timely manner
Follow company procedures and input accurate trip data into systems
Demonstrate commitment to high-quality work and effective multitasking
Refer unresolved grievances to the appropriate department for further resolution
Educate members on services and insurance coverage
What is Required (Qualifications):
High School Graduate or General Education Degree (GED)
0-2 years of related experience, with 6+ months in a contact center or customer service role
Strong organizational, written, and verbal communication skills
Ability to type at least 35 words per minute
Availability to work overtime as required and work independently under general supervision
How to Stand Out (Preferred Qualifications):
Experience in a high-volume call environment, handling up to 100+ calls per day
Proficiency in Microsoft Office Suite
Strong decision-making and problem-solving skills in a fast-paced environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr