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Zendesk

Principal Contact Center Sales Specialist

Zendesk, Lincoln, Nebraska, United States

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Employer Industry: Customer Experience Solutions

Why consider this job opportunity

Salary up to $353,000.00

Opportunity for professional growth and development within the organization

A collaborative and inclusive work environment

Chance to lead transformational contact center initiatives using cutting-edge technologies

Flexible hybrid work model, allowing remote work part of the week

Potential eligibility for bonuses, benefits, and related incentives

What to Expect (Job Responsibilities)

Collaborate with account executives, pre-sales teams, and partners to identify and pursue sales opportunities

Engage with vendors and delivery partners to align on best practices and sales strategies

Conduct customer discovery calls and manage deal progress across the territory

Run enablement sessions to enhance skills of field teams and drive pipeline activity

Advocate for continuous improvement and innovation by staying ahead of industry trends and emerging technologies

What is Required (Qualifications)

Minimum 7 years of experience in cloud contact center sales

Strong analytical skills

Proven experience in channel sales

Experience selling at the C-level

Proven track record in achieving sales targets and proactively pursuing new business opportunities

How to Stand Out (Preferred Qualifications)

Technical expertise in Zendesk and Amazon Connect is advantageous

Ability to work autonomously and as part of a fast-paced team

Strong communicator with great writing, speaking, and listening skills

Experience with scale selling

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