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Zendesk

Principal Contact Center Sales Specialist

Zendesk, Manchester, New Hampshire, United States

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Employer Industry: Customer Experience Solutions

Why consider this job opportunity:

Salary up to $353,000 annually, with a pay mix of 60/40 (base/commission)

Opportunity for professional growth and development within a leading organization

Collaborative and inclusive work environment fostering teamwork and innovation

Chance to lead transformational contact center initiatives using cutting-edge technologies

Flexibility to work remotely part of the week while also having opportunities to collaborate in person at various offices

What to Expect (Job Responsibilities):

Collaborate with account executives, pre-sales teams, and partners to identify and pursue sales opportunities

Engage with vendors and delivery partners to align on best practices and sales strategies

Run enablement sessions to upskill field teams and drive pipeline activity

Assist with customer discovery calls and manage deal progress across the territory

Advocate for continuous improvement and innovation by staying ahead of industry trends

What is Required (Qualifications):

Minimum 7 years of experience in cloud contact center sales

Strong analytical skills and experience with scale selling

Proven experience in channel sales

Technical expertise in Zendesk and Amazon Connect is advantageous

Proven track record in achieving sales targets and proactively pursuing new business opportunities

How to Stand Out (Preferred Qualifications):

Experience selling at the C-level

Strong communicator with excellent writing, speaking, and listening skills

Ability to work autonomously and as part of a fast-paced team

#CustomerExperience #SalesSpecialist #CloudSales #CareerGrowth #RemoteWork

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