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Zendesk

Principal Contact Center Sales Specialist

Zendesk, New York, New York, United States

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Employer Industry: Customer Experience Solutions

Why consider this job opportunity:

Salary up to $353,000.00 with a competitive pay structure including a base and commission mix

Opportunities for professional growth and development within a leading company

Collaboration and inclusive work environment that values team dynamics

Chance to lead transformational contact center initiatives leveraging cutting‑edge technologies

Flexibility to work remotely part of the week with the option to collaborate in person at various office locations

What to Expect (Job Responsibilities):

Collaborate with account executives and pre‑sales teams to identify and pursue sales opportunities

Engage with vendors and delivery partners to align on best practices and sales strategies

Conduct customer discovery calls and manage deal progress across the territory

Run enablement sessions to upskill field teams and drive pipeline activity

Advocate for continuous improvement and innovation by staying ahead of industry trends and emerging technologies

What is Required (Qualifications):

Minimum 7 years of experience in cloud contact center sales

Proven experience in channel sales with a strong track record of achieving sales targets

Technical expertise in Zendesk and Amazon Connect is advantageous

Strong analytical skills with the ability to work autonomously and as part of a fast‑paced team

Excellent communication skills, including writing, speaking, and listening abilities

How to Stand Out (Preferred Qualifications):

Experience selling at the C‑level

Proven ability to proactively pursue new business opportunities

Familiarity with scale selling techniques

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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