Sedgwick
Employer Industry: Insurance Services
Why consider this job opportunity
Salary range of $17-$18/hr
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and collaborative work environment
Chance to make a positive impact on families during difficult times
Recognized as a top workplace, certified as a Great Place to Work®
What to Expect (Job Responsibilities)
Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
Search, evaluate, and secure hotels while balancing family preferences with carrier guidelines
Facilitate reservations by contacting hotels directly and ensuring rate agreements and authorizations are received
Communicate confirmations to insured families, including hotel details and check-in instructions
Support families through challenges, addressing escalations such as billing concerns and relocations
What is Required (Qualifications)
Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality, or insurance industries
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent and professional phone voice
Strong communication, grammar, and interpersonal skills
Ability to work effectively in a remote team environment
How to Stand Out (Preferred Qualifications)
Bachelor's degree or equivalent from an accredited college or university
Strong data entry skills with high attention to detail
Ability to work independently and perform well under pressure
Strong organizational skills and ability to multitask
Experience in handling sensitive situations with confidence and care
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary range of $17-$18/hr
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and collaborative work environment
Chance to make a positive impact on families during difficult times
Recognized as a top workplace, certified as a Great Place to Work®
What to Expect (Job Responsibilities)
Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
Search, evaluate, and secure hotels while balancing family preferences with carrier guidelines
Facilitate reservations by contacting hotels directly and ensuring rate agreements and authorizations are received
Communicate confirmations to insured families, including hotel details and check-in instructions
Support families through challenges, addressing escalations such as billing concerns and relocations
What is Required (Qualifications)
Minimum of two (2) years of experience in customer service, preferably within the travel, hospitality, or insurance industries
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent and professional phone voice
Strong communication, grammar, and interpersonal skills
Ability to work effectively in a remote team environment
How to Stand Out (Preferred Qualifications)
Bachelor's degree or equivalent from an accredited college or university
Strong data entry skills with high attention to detail
Ability to work independently and perform well under pressure
Strong organizational skills and ability to multitask
Experience in handling sensitive situations with confidence and care
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr