Ultimate Staffing
Customer Service Rep - Richardson, TX
Ultimate Staffing, Richardson, Texas, United States, 75080
Customer Service Representative
Location:
Richardson, TX
Employment Type:
Full-Time, Temp to hire
Schedule:
Monday-Friday
Job Summary
We are seeking a friendly, dependable, and customer-focused
Customer Service Representative
to join our team in Richardson, TX. In this role, you will serve as the primary point of contact for customers, providing timely and accurate information, resolving issues, and delivering a positive customer experience across phone, email, and chat channels.
Key Responsibilities
Respond to customer inquiries via phone, email, and online chat in a professional and courteous manner
Resolve customer issues efficiently while maintaining high satisfaction levels
Document customer interactions accurately in CRM or ticketing systems
Process orders, returns, account updates, or service requests as needed
Escalate complex issues to appropriate internal teams when necessary
Follow company policies, procedures, and service standards
Meet or exceed performance metrics related to quality, productivity, and customer satisfaction
Qualifications
High school diploma or GED required; associate degree preferred
1+ year of customer service experience (call center or office environment preferred)
Strong verbal and written communication skills
Ability to multi-task and remain calm in fast-paced situations
Proficiency with Microsoft Office and basic computer systems
Reliable attendance and punctuality
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated
Los Angeles county
, to the extent our customers
require
a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Location:
Richardson, TX
Employment Type:
Full-Time, Temp to hire
Schedule:
Monday-Friday
Job Summary
We are seeking a friendly, dependable, and customer-focused
Customer Service Representative
to join our team in Richardson, TX. In this role, you will serve as the primary point of contact for customers, providing timely and accurate information, resolving issues, and delivering a positive customer experience across phone, email, and chat channels.
Key Responsibilities
Respond to customer inquiries via phone, email, and online chat in a professional and courteous manner
Resolve customer issues efficiently while maintaining high satisfaction levels
Document customer interactions accurately in CRM or ticketing systems
Process orders, returns, account updates, or service requests as needed
Escalate complex issues to appropriate internal teams when necessary
Follow company policies, procedures, and service standards
Meet or exceed performance metrics related to quality, productivity, and customer satisfaction
Qualifications
High school diploma or GED required; associate degree preferred
1+ year of customer service experience (call center or office environment preferred)
Strong verbal and written communication skills
Ability to multi-task and remain calm in fast-paced situations
Proficiency with Microsoft Office and basic computer systems
Reliable attendance and punctuality
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated
Los Angeles county
, to the extent our customers
require
a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.