Talent Software Services
Description: Job Title: Data Entry Rep
Essential Duties & Responsibilities: Receive, verify, and place domestic customer orders into the company ERP system (Sage). Assist in new customer account set-up. Monitor customer orders from receipt through shipment, invoice, and payment. Confer with internal and external customers by telephone to provide general information on products and services. Prepare product for distribution in compliance with policies and procedures. Assist in the resolution of customer complaints by collecting/clarifying/documenting complaint details. Receive and initiate return goods authorization documentation for routine returns Process documentation as required to support manufacturing and quality functions. Maintain orderly files for purchase orders, sales orders, receiving documents, and documents related to inventory transactions. Liaison with Sales, Operations, Quality, and Regulatory departments, assist with ad hoc reporting as needed. Build strong relationships with internal and external customers; foster a positive work environment. Responsible for the identification and timely reporting of all customer complaints (incidents/events) received.
Education & Experience required: High School diploma required. Associate or bachelor's degree preferred. 1-3 years' customer service experience (medical device/healthcare industry preferred) ERP system experience Microsoft Office Suite proficiency (Word, Excel, Outlook) Strong written, verbal, and interpersonal skills Able to build/improve relationships and diffuse conflict Cohesive team member Positive and proactive problem solver Active listener Able to prioritize and multitask Process-honoring approach to day-to-day activities Continuous improvement mindset
Quality Systems Duties and Responsibilities: Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Essential Duties & Responsibilities: Receive, verify, and place domestic customer orders into the company ERP system (Sage). Assist in new customer account set-up. Monitor customer orders from receipt through shipment, invoice, and payment. Confer with internal and external customers by telephone to provide general information on products and services. Prepare product for distribution in compliance with policies and procedures. Assist in the resolution of customer complaints by collecting/clarifying/documenting complaint details. Receive and initiate return goods authorization documentation for routine returns Process documentation as required to support manufacturing and quality functions. Maintain orderly files for purchase orders, sales orders, receiving documents, and documents related to inventory transactions. Liaison with Sales, Operations, Quality, and Regulatory departments, assist with ad hoc reporting as needed. Build strong relationships with internal and external customers; foster a positive work environment. Responsible for the identification and timely reporting of all customer complaints (incidents/events) received.
Education & Experience required: High School diploma required. Associate or bachelor's degree preferred. 1-3 years' customer service experience (medical device/healthcare industry preferred) ERP system experience Microsoft Office Suite proficiency (Word, Excel, Outlook) Strong written, verbal, and interpersonal skills Able to build/improve relationships and diffuse conflict Cohesive team member Positive and proactive problem solver Active listener Able to prioritize and multitask Process-honoring approach to day-to-day activities Continuous improvement mindset
Quality Systems Duties and Responsibilities: Build Quality into all aspects of their work by maintaining compliance to all quality requirements.