CAI
A global technology services firm is seeking a Bilingual Service Desk Analyst to provide Level 1 technical support. This full-time, remote position involves addressing customer requests through various communication channels and requires bilingual proficiency in English and French. The role demands excellent customer service skills and technical problem-solving abilities, with responsibilities including troubleshooting, ticket management, and adherence to performance targets. A minimum of 6 months in a service desk role is required.
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