Remote VoC & BI Lead: Digital Experience Insights

A healthcare services company is seeking a Digital Voice of Customer (VoC) Program Leader in Albany, NY. This role involves developing and executing a VoC strategy, managing vendor relationships, and analyzing customer data to improve experiences. Ideal candidates have extensive experience in data analysis, strong leadership skills, and proficiency with tools like Qualtrics and SQL. The position offers competitive pay within a broad range, eligible for bonuses, alongside a comprehensive benefits package. #J-18808-Ljbffr