Humana Inc
A healthcare services provider is looking for a Digital Voice of Customer Program Leader to develop and lead the end-to-end VoC strategy. You will collaborate with various teams to enhance customer experience using data-driven insights. This role requires at least 8 years of experience in data analysis and strong project leadership skills. You will manage vendor relationships and analyze customer data to identify trends and opportunities for improvement. This position is fully remote with occasional travel to the office.
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