Humana Inc
Remote VoC & BI Lead: Digital Experience Insights
Humana Inc, Nashville, Tennessee, United States, 37247
A healthcare services company is seeking a Digital Voice of Customer Program Leader in Nashville, TN, to develop and manage the VoC strategy across digital platforms. The ideal candidate will analyze customer data to drive experience improvements, collaborate with various stakeholders, and manage vendor relationships. This position requires strong leadership and communication skills, alongside a passion for improving customer experiences. A Bachelor's degree and extensive experience in data analysis and project leadership are essential.
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