MTM
Why consider this job opportunity
Salary up to $81,800
Health and Life Insurance Plans, Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Leadership Mentoring Opportunities
Casual Dress Environment
What to Expect (Job Responsibilities)
Oversee overarching trends within the IVA and all AI functionality, utilizing data to improve overall performance for call containment
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) across all plans for self-service to assess operational efficiency of the IVA
Collaborate with cross-functional teams to identify performance gaps and recommend actionable solutions
Conduct root cause analysis on performance issues
What is Required (Qualifications)
High School Diploma or GED
Bachelor’s degree in Business, Finance, Economics, Data Analytics (or related field), or equivalent experience
3+ years of experience in business analysis, performance management, or strategic planning
Experience in managing cross-functional projects and initiatives
Proficiency in data visualization tools (e.g., Power BI, Call Center Platforms, AI Platforms) and advanced Excel skills
How to Stand Out (Preferred Qualifications)
Understanding of Lean Six Sigma or other process improvement methodologies
Strong operational knowledge with data modeling and statistical analysis
Excellent communication and presentation skills with the ability to translate complex data into actionable insights
Ability to present and manage up to executive-level audiences
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
#J-18808-Ljbffr
Salary up to $81,800
Health and Life Insurance Plans, Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Leadership Mentoring Opportunities
Casual Dress Environment
What to Expect (Job Responsibilities)
Oversee overarching trends within the IVA and all AI functionality, utilizing data to improve overall performance for call containment
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) across all plans for self-service to assess operational efficiency of the IVA
Collaborate with cross-functional teams to identify performance gaps and recommend actionable solutions
Conduct root cause analysis on performance issues
What is Required (Qualifications)
High School Diploma or GED
Bachelor’s degree in Business, Finance, Economics, Data Analytics (or related field), or equivalent experience
3+ years of experience in business analysis, performance management, or strategic planning
Experience in managing cross-functional projects and initiatives
Proficiency in data visualization tools (e.g., Power BI, Call Center Platforms, AI Platforms) and advanced Excel skills
How to Stand Out (Preferred Qualifications)
Understanding of Lean Six Sigma or other process improvement methodologies
Strong operational knowledge with data modeling and statistical analysis
Excellent communication and presentation skills with the ability to translate complex data into actionable insights
Ability to present and manage up to executive-level audiences
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
#J-18808-Ljbffr