MTM
Employer Industry: Healthcare Services
Why consider this job opportunity:
Salary up to $81,800
Comprehensive health and life insurance plans
401(k) with a company match
Opportunities for leadership mentoring and tuition reimbursement
Casual dress environment with paid time off and holiday pay
Engaging company culture focused on innovation and collaboration
What to Expect (Job Responsibilities):
Oversee trends within the IVA and AI functionality to enhance call containment performance
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) to assess operational efficiency and financial health
Develop and maintain dashboards, reports, and models to track performance trends
Collaborate with cross-functional teams to identify performance gaps and recommend solutions
What is Required (Qualifications):
High School Diploma or GED
Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field
3+ years of experience in business analysis, performance management, or strategic planning
Proficiency in data visualization tools and advanced Excel skills
Strong communication and presentation skills with an analytical mindset
How to Stand Out (Preferred Qualifications):
Experience in managing cross-functional projects and initiatives
Understanding of Lean Six Sigma or other process improvement methodologies
Strong operational knowledge with data modeling and statistical analysis
Ability to prioritize and manage multiple tasks in a fast-paced environment
Detail-oriented with strong problem-solving and critical thinking abilities
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $81,800
Comprehensive health and life insurance plans
401(k) with a company match
Opportunities for leadership mentoring and tuition reimbursement
Casual dress environment with paid time off and holiday pay
Engaging company culture focused on innovation and collaboration
What to Expect (Job Responsibilities):
Oversee trends within the IVA and AI functionality to enhance call containment performance
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) to assess operational efficiency and financial health
Develop and maintain dashboards, reports, and models to track performance trends
Collaborate with cross-functional teams to identify performance gaps and recommend solutions
What is Required (Qualifications):
High School Diploma or GED
Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field
3+ years of experience in business analysis, performance management, or strategic planning
Proficiency in data visualization tools and advanced Excel skills
Strong communication and presentation skills with an analytical mindset
How to Stand Out (Preferred Qualifications):
Experience in managing cross-functional projects and initiatives
Understanding of Lean Six Sigma or other process improvement methodologies
Strong operational knowledge with data modeling and statistical analysis
Ability to prioritize and manage multiple tasks in a fast-paced environment
Detail-oriented with strong problem-solving and critical thinking abilities
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr