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First American Financial

Sr. Escrow Servicing Operations Specialist (remote possible)

First American Financial, Florida, New York, United States

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Employer Industry: Mortgage Servicing

Why consider this job opportunity:

Salary up to $31.15 hourly

Opportunity for career advancement and growth within the organization

Flexible remote work options

Comprehensive benefits package including medical, dental, vision, and 401k

Supportive and inclusive workplace culture that celebrates diversity

Chance to work with a recognized leader in the mortgage servicing industry

What to Expect (Job Responsibilities):

Process servicing functions related to escrow from loan acquisition through life‑of‑loan servicing

Maintain escrow interest rates, process deposits, and controls

Monitor service delivery, productivity, and quality standards for vendors

Research customer requests and inquiries, evaluate multiple factors, and resolve issues

Adhere to regulatory and legal requirements, including investor and state guidelines

What is Required (Qualifications):

High School diploma or equivalent

2-5 years of experience working in a mortgage environment, preferably in Mortgage Loan Servicing specific to escrow account activities

Strong customer service orientation

Detail‑oriented with strong organizational and multi‑tasking skills

Strong written, presentation, and verbal communication skills

How to Stand Out (Preferred Qualifications):

Some college education preferred

Problem‑solving skills and ability to understand state and federal mortgage lending regulations

Familiarity with company operating systems

#MortgageServicing #RemoteWork #DiversityAndInclusion #CareerGrowth #CustomerService

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