MSB Resources
Overview
We are seeking a seasoned Director of Operations to lead and scale day-to-day operations across a growing portfolio of Class A multifamily and mixed-use communities. This is a senior leadership role responsible for driving operational excellence, financial performance, and a best-in-class resident experience while supporting ownership’s long-term asset strategy. This role offers the opportunity to play a pivotal part in shaping operational strategy, building scalable systems, and supporting the continued growth of a high-quality multifamily platform.
The Director of Operations will oversee Regional Managers and senior on-site leadership, implement consistent operating standards across the portfolio, and serve as the primary operational liaison between ownership and on-site execution. This role is ideal for a hands-on, strategic operator with deep Entrata expertise and a proven track record managing large, complex portfolios.
Key Responsibilities
Oversee all property operations across the portfolio, ensuring consistent execution of company standards and performance expectations
Lead, mentor, and develop Regional Managers and senior on-site leaders; recruit and retain high-performing teams
Develop, implement, and enforce SOPs across leasing, maintenance, facilities, and resident services
Partner closely with ownership on budgets, forecasts, and ongoing operational performance tracking
Monitor and drive key performance metrics, including NOI, operating expenses, leasing velocity, delinquency, and turnover
Lead the operational components of acquisitions, dispositions, and management transitions
Oversee leasing strategy execution, pre-leasing initiatives, and resident experience standards
Coordinate facilities operations, capital projects, preventative maintenance programs, and vendor performance
Ensure compliance with regulatory requirements, insurance standards, and risk management protocols
Drive process improvement, reporting, and system optimization within Entrata
Qualifications
8+ years of progressive experience in multifamily property management or real estate operations
Proven experience overseeing multiple assets and management teams; 1,000+ units required
Hands-on Entrata experience, including reporting, workflows, leasing, and accounting coordination
Strong financial and operational acumen with direct budget and NOI accountability
Experience with Class A, luxury, or mixed-use assets preferred
Exceptional leadership, communication, and organizational skills
Apply today for immediate consideration or reach out to Aimee Long 215-661-8834 x 106 aimee@msbresources.com
This is an on-site position located in south-central WI.
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The Director of Operations will oversee Regional Managers and senior on-site leadership, implement consistent operating standards across the portfolio, and serve as the primary operational liaison between ownership and on-site execution. This role is ideal for a hands-on, strategic operator with deep Entrata expertise and a proven track record managing large, complex portfolios.
Key Responsibilities
Oversee all property operations across the portfolio, ensuring consistent execution of company standards and performance expectations
Lead, mentor, and develop Regional Managers and senior on-site leaders; recruit and retain high-performing teams
Develop, implement, and enforce SOPs across leasing, maintenance, facilities, and resident services
Partner closely with ownership on budgets, forecasts, and ongoing operational performance tracking
Monitor and drive key performance metrics, including NOI, operating expenses, leasing velocity, delinquency, and turnover
Lead the operational components of acquisitions, dispositions, and management transitions
Oversee leasing strategy execution, pre-leasing initiatives, and resident experience standards
Coordinate facilities operations, capital projects, preventative maintenance programs, and vendor performance
Ensure compliance with regulatory requirements, insurance standards, and risk management protocols
Drive process improvement, reporting, and system optimization within Entrata
Qualifications
8+ years of progressive experience in multifamily property management or real estate operations
Proven experience overseeing multiple assets and management teams; 1,000+ units required
Hands-on Entrata experience, including reporting, workflows, leasing, and accounting coordination
Strong financial and operational acumen with direct budget and NOI accountability
Experience with Class A, luxury, or mixed-use assets preferred
Exceptional leadership, communication, and organizational skills
Apply today for immediate consideration or reach out to Aimee Long 215-661-8834 x 106 aimee@msbresources.com
This is an on-site position located in south-central WI.
#J-18808-Ljbffr