Knowledge Operations Lead, AI-Driven CX Content

A leading cryptocurrency platform is seeking a Content & Knowledge Operations Specialist in Richmond, Virginia. This role emphasizes implementing structured knowledge systems, data-driven insights, and collaboration with cross-functional teams to enhance customer experience. The ideal candidate has over two years' experience in content strategy or CX operations and is comfortable with technology and AI tools. This position offers a competitive salary range of $99,365–$116,900, along with bonus eligibility and benefits. #J-18808-Ljbffr