Knowledge Operations Lead, AI-Driven CX Content

A leading cryptocurrency company in Des Moines is seeking a Content & Knowledge Operations Specialist to enhance user experience through structured knowledge management and analytics. The ideal candidate will have over 2 years of experience in content strategy or similar roles, strong project management skills, and a passion for leveraging technology to improve customer support operations. This position includes collaboration with product and operations teams to drive quality and efficiency in knowledge systems. #J-18808-Ljbffr