Digital Sales Coordinator

What You’ll Do

Respond promptly to online inquiries and call-in leads via phone, text, and email

Educate prospects on Epcon communities, floor plans, lifestyle offerings, promotions, and the appointment process

Qualify prospects and schedule appointments with Sales Consultants

Re-engage inactive prospects through outbound phone and email outreach

Manage all leads, prospects, and buyers within Epcon’s CRM and sales systems

Track and report conversion metrics to support sales performance

Stay informed on market trends, competitors, and industry conditions

Digital & CRM Support

Monitor CRM and call-tracking platforms to ensure data integrity

Proactively troubleshoot system issues in partnership with IT and software vendors

Coordinate with Marketing on campaigns, templates, and CRM updates

Perform CRM maintenance and data clean-up as needed

Enter and maintain MLS listings, including photos, pricing updates, and status changes

What We’re Looking For
Experience & Education

Proven success as an Online Sales Counselor (homebuilding experience strongly preferred)

Experience with CRM systems, digital sales tools, and call analytics platforms

Bachelor’s degree preferred, but not required

Strong understanding of structured sales processes and lead qualification

High sense of urgency with consistent follow-up habits

Customer-service driven with excellent phone presence

Process-oriented, detail-focused, strong written and verbal communication skills

Proficient in Microsoft Office (Excel & Word) and CRM systems

Ability to manage multiple priorities independently

Hybrid position with 10% travel (two in-person visits to each region annually, plus annual conferences)

Regular schedule is Saturday through Wednesday; weekend availability required

Sedentary work environment with extended computer and phone use

Valid driver’s license required

Ability to pass background check and drug screening

$60,000 annual base salary + commission & bonus opportunities

Eligible for quarterly bonus program tied to online sales performance

Medical, dental, vision, and 401(k) benefits

Why Epcon?
At Epcon Communities, we build more than homes — we build lifestyles. Join a collaborative, growth-oriented team where your work directly impacts the customer experience from the very first click. Our mission is to build homes, neighborhoods, and lifestyles that provide one remarkable experience. We have delivered on that promise since 1986 by integrating smart, innovative designs with the most desirable of modern amenities. Today, more than 30,000 families and individuals call an Epcon community “home,” which makes Epcon one of the top lifestyle-rich home developers in the country year after year.

www.epconcommunities.com - www.epconcareers.com

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