
Division Team Lead - Community Association Manager
Quest Financial, Roswell, Georgia, United States, 30076
Our client located in Roswell is looking for a Division Team Lead-Community Association Manager to join their team
Pay: $105k - $120k
Hybrid after 6 Months
Great Benefits
The Division Team Lead is responsible for supervising, assisting and developing a team of Community Association Managers, including growing the team's commitment to the organization and its clients.
POSITION RESPONSIBILITIES BREAKDOWN:
Division Team Leadership (Approx. 75% of Role)
Team Development & Mentoring: Supervise, coach, train, and mentor a team of 10-12 Portfolio Community Association Managers, fostering a culture of high performance and client commitment.
Performance Management: Lead weekly team huddles, plan, assign, and direct work; conduct performance appraisals; address HR concerns; and assist with complex problem-solving solutions.
Operational Oversight: Review and approve monthly expense reports and PTO requests for your team.
Hiring & Training: Actively participate in the interviewing and hiring process for new managers, and provide/coordinate ongoing training on best practices, company policies, and procedures.
Strategic Compliance: Remain up-to-date on new regulations and industry best practices by participating in educational opportunities and professional networking through CAI and Vendor engagement opportunities.
Meetings & Collaboration: Facilitate monthly team meetings and attend weekly division leadership meetings.
Community Association Management (Approx. 25% of Role)
Portfolio Management: Manage a small, dedicated portfolio of communities, ensuring their financial health, legal compliance, and physical maintenance.
Client & Homeowner Relations: Serve as the trusted liaison, developing credible relationships with Boards and homeowners. Provide professional advice and oversight based on experience and expertise.
Operational Execution: Coordinate critical functions, including repairs, audits, inspections, fee collections, and rule enforcement.
Administrative Excellence: Provide timely and professional responses to your dedicated administrative professional who is the front line for client calls, and general inquiries.
EXPERIENCE/SKILLS:
Management Experience: 2+ years in a direct management, team lead, or supervisory role.
Industry Expertise: 3-5 years of hands-on experience as a Community Association Manager.
License and Designations: Active Community Association Manager license along with your CMCA, and AMS. PCAM designation isn't required but preferred.