FAMLI Technical Account Relationship Manager
Colorado, Denver, Colorado, United States, 80285
Overview
THIS POSITION IS OPEN TO COLORADO RESIDENTS ONLY. This position will have hybrid workplace options available but will be required to report to the listed address at the discretion of the supervisor and based on business need. The Department of Labor and Employment keeps Colorado strong and competitive by connecting workers with great jobs, assisting those injured on the job, supporting Unemployment programs, ensuring fair labor practices, providing an up-to-date view of the economy, and protecting the workplace and communities with safety programs. This is a values-driven organization committed to accountability, agility, collaboration, and respect. We seek dedicated individuals who share our values and a passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent benefits.
Benefits
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer-supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Public Service Loan Forgiveness Program (eligibility details available via program information)
Position Description The ESPI Employer Integrity Partners team administers the employer participation and integrity functions of the FAMLI Program in accordance with the FAMLI Act and its implementing regulations. The unit monitors employer registration and account maintenance, manages relationships with third-party administrators and large employers, ensures employers pay their fair share of premiums by reviewing reported nationwide headcounts, and builds proactive relationships with employers to reduce delinquencies. The position provides support to large employers and TPAs with policies regarding employer liability, assists employers in understanding FAMLI statutes, regulations, and compliance, establishes and maintains employer accounts, identifies delinquent wage reports and premium balances, pursues collections, processes refunds, and educates employers on their responsibilities and rights while protecting the interests of the Division. The position serves as the primary point of contact for assigned Employer and TPA accounts, including troubleshooting interactions with the MyFAMLI+ Employer Portal.
Minimum Qualifications
Five (5) years of relevant experience in an occupation related to the work assigned to this position
OR a combination of related education and/or relevant experience equal to five (5) years
Preferred Qualifications
Experience working in Banking, Finance, and legal fields, business management
Experience with Salesforce
Experience with large volume relationship management
Experience acting as a liaison between two interested parties
Experience with process improvement using data-driven analysis
Demonstrated knowledge of FAMLI rules and regulations
Competencies
Judgment and decision making
Strong oral and written communication skills
Strong collaboration skills
Customer service skills involving email and phone communications
Strong problem solving and conflict resolution skills
Highly adaptable
Attention to detail
Solution Oriented
Conditions of Employment
Must be a current Colorado resident at time of application
You must pass a thorough background check prior to employment which will include the E-Verify Process
Additional Information Appeal Rights: An applicant who has been removed from an employment list or from consideration during the selection process may request a review by the State Personnel Director. You may file a written appeal with the State Personnel Director. The appeal form must be completed and delivered to the State Personnel Board within ten (10) calendar days from your receipt of notice. For board rules, refer to the Colorado State Personnel Board Rules and related procedures. For questions regarding this recruitment, please contact the provided email address. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments. Auxiliary aids and services are available upon request to individuals with disabilities. Salary offers are determined by a comprehensive salary analysis. The job announcement may be used to fill multiple and/or future vacancies.
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Benefits
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer-supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Public Service Loan Forgiveness Program (eligibility details available via program information)
Position Description The ESPI Employer Integrity Partners team administers the employer participation and integrity functions of the FAMLI Program in accordance with the FAMLI Act and its implementing regulations. The unit monitors employer registration and account maintenance, manages relationships with third-party administrators and large employers, ensures employers pay their fair share of premiums by reviewing reported nationwide headcounts, and builds proactive relationships with employers to reduce delinquencies. The position provides support to large employers and TPAs with policies regarding employer liability, assists employers in understanding FAMLI statutes, regulations, and compliance, establishes and maintains employer accounts, identifies delinquent wage reports and premium balances, pursues collections, processes refunds, and educates employers on their responsibilities and rights while protecting the interests of the Division. The position serves as the primary point of contact for assigned Employer and TPA accounts, including troubleshooting interactions with the MyFAMLI+ Employer Portal.
Minimum Qualifications
Five (5) years of relevant experience in an occupation related to the work assigned to this position
OR a combination of related education and/or relevant experience equal to five (5) years
Preferred Qualifications
Experience working in Banking, Finance, and legal fields, business management
Experience with Salesforce
Experience with large volume relationship management
Experience acting as a liaison between two interested parties
Experience with process improvement using data-driven analysis
Demonstrated knowledge of FAMLI rules and regulations
Competencies
Judgment and decision making
Strong oral and written communication skills
Strong collaboration skills
Customer service skills involving email and phone communications
Strong problem solving and conflict resolution skills
Highly adaptable
Attention to detail
Solution Oriented
Conditions of Employment
Must be a current Colorado resident at time of application
You must pass a thorough background check prior to employment which will include the E-Verify Process
Additional Information Appeal Rights: An applicant who has been removed from an employment list or from consideration during the selection process may request a review by the State Personnel Director. You may file a written appeal with the State Personnel Director. The appeal form must be completed and delivered to the State Personnel Board within ten (10) calendar days from your receipt of notice. For board rules, refer to the Colorado State Personnel Board Rules and related procedures. For questions regarding this recruitment, please contact the provided email address. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments. Auxiliary aids and services are available upon request to individuals with disabilities. Salary offers are determined by a comprehensive salary analysis. The job announcement may be used to fill multiple and/or future vacancies.
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