FAMLI Technical Account Relationship Manager
State of Colorado, Denver, Colorado, United States, 80285
Overview
THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS ONLY THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL FEBRUARY 11, 2025 at 5:00 PM This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent benefits: Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans Medical and dental health plans Employer-supplemented Health Savings Account Paid life insurance Short- and long-term disability coverage 11 paid holidays per year plus vacation and sick leave BenefitHub state employee discount program MotivateMe employee wellness program Excellent work-life programs, such as flexible schedules, training and more Access to participate in employer-supported employee affinity spaces RTD EcoPass Commuter Program Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to the wage forgiveness program resources Our agency website: Colorado Department of Labor and Employment CDLE has implemented a pilot program that may award Disability Hiring Preference Points. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more, please visit the Disability Hiring Preference information page. PLEASE NOTE : Attachments are not accepted with applications. Please document your education and work history thoroughly in the application system. Attachments will not be accepted or considered during any phase of the hiring process. After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. SAVE THE DATE: 9 AM ON FEBRUARY 24, 2026 closing on MARCH 3, 2026 at 11:59 PM. Salary range for this position $28.30 - $41.84 Hourly $2,264.31 - $3,347.20 Biweekly $4,906.00 - $7,252.27 Monthly
Position and Responsibilities
The ESPI Employer Integrity Partners team administers the employer participation and integrity functions of the FAMLI Program in accordance with the FAMLI Act and its implementing regulations. Responsibilities include monitoring employer registration and account maintenance, managing relationships with third-party administrators and large employers, ensuring employers pay their fair share of premiums by reviewing reported nationwide employee headcounts, building proactive relationships with employers to reduce delinquencies, and providing support to large employers and TPAs with policies regarding employer liability; assisting employers in understanding FAMLI statutes, regulations, and compliance in filing quarterly wage reports and premium payments; establishing, maintaining, and terminating employer accounts; identifying delinquent wage reports and premium balances and pursuing collections; processing refunds and reimbursements; educating and instructing employers in their responsibilities and legal rights while protecting the interests of the Division in accordance with state law, regulations, and policies. The position serves as the primary point of contact for assigned Employer and TPA accounts for all aspects of employer account maintenance, including troubleshooting interactions with the MyFAMLI+ Employer Portal.
Minimum Qualifications
Experience Only:
Five (5) years of relevant experience in an occupation related to the work assigned to this position. OR Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years.
Preferred Qualifications
Experience working in Banking, Finance, and legal fields, business management. Experience with Salesforce Experience with large volume relationship management Experience in acting as a liaison between two interested parties Experience with process improvement, using data-driven analysis to support enhancement recommendations Demonstrated knowledge of FAMLI rules and regulations.
Required Competencies
Judgment and decision making Strong oral and written communication skills Strong collaboration skills Customer service skills involving email and phone communications Strong problem solving and conflict resolution skills Highly adaptable Attention to detail Solution Oriented
Conditions of Employment
Must be a current Colorado resident at time of application. You must pass a thorough background check prior to employment which will include the E-Verify Process.
Appeal Rights
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. You may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely based on submitted materials. For questions regarding this recruitment, please contact: maria.ramirez@state.co.us
Minimum Qualification Screening and Comparative Analysis
Information on how applications are reviewed and how the process works is provided in the job announcement. Supplemental questions should be answered thoroughly as they may be evaluated. The announcement may be used to fill multiple and/or future vacancies.
Equal Opportunity and Accessibility
The State of Colorado is an equal opportunity employer. We encourage candidates from all identities, backgrounds, and abilities to apply. We provide reasonable accommodations during the application process. For disability accommodations, contact the ADAAA Coordinator. Auxiliary aids and services are available upon request. For inquiries, call 303-318-8200.
Salary Note
Salary offers are determined by a comprehensive salary analysis considering factors including education and experience relative to others performing similar work.
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THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS ONLY THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL FEBRUARY 11, 2025 at 5:00 PM This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent benefits: Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans Medical and dental health plans Employer-supplemented Health Savings Account Paid life insurance Short- and long-term disability coverage 11 paid holidays per year plus vacation and sick leave BenefitHub state employee discount program MotivateMe employee wellness program Excellent work-life programs, such as flexible schedules, training and more Access to participate in employer-supported employee affinity spaces RTD EcoPass Commuter Program Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to the wage forgiveness program resources Our agency website: Colorado Department of Labor and Employment CDLE has implemented a pilot program that may award Disability Hiring Preference Points. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more, please visit the Disability Hiring Preference information page. PLEASE NOTE : Attachments are not accepted with applications. Please document your education and work history thoroughly in the application system. Attachments will not be accepted or considered during any phase of the hiring process. After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. SAVE THE DATE: 9 AM ON FEBRUARY 24, 2026 closing on MARCH 3, 2026 at 11:59 PM. Salary range for this position $28.30 - $41.84 Hourly $2,264.31 - $3,347.20 Biweekly $4,906.00 - $7,252.27 Monthly
Position and Responsibilities
The ESPI Employer Integrity Partners team administers the employer participation and integrity functions of the FAMLI Program in accordance with the FAMLI Act and its implementing regulations. Responsibilities include monitoring employer registration and account maintenance, managing relationships with third-party administrators and large employers, ensuring employers pay their fair share of premiums by reviewing reported nationwide employee headcounts, building proactive relationships with employers to reduce delinquencies, and providing support to large employers and TPAs with policies regarding employer liability; assisting employers in understanding FAMLI statutes, regulations, and compliance in filing quarterly wage reports and premium payments; establishing, maintaining, and terminating employer accounts; identifying delinquent wage reports and premium balances and pursuing collections; processing refunds and reimbursements; educating and instructing employers in their responsibilities and legal rights while protecting the interests of the Division in accordance with state law, regulations, and policies. The position serves as the primary point of contact for assigned Employer and TPA accounts for all aspects of employer account maintenance, including troubleshooting interactions with the MyFAMLI+ Employer Portal.
Minimum Qualifications
Experience Only:
Five (5) years of relevant experience in an occupation related to the work assigned to this position. OR Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years.
Preferred Qualifications
Experience working in Banking, Finance, and legal fields, business management. Experience with Salesforce Experience with large volume relationship management Experience in acting as a liaison between two interested parties Experience with process improvement, using data-driven analysis to support enhancement recommendations Demonstrated knowledge of FAMLI rules and regulations.
Required Competencies
Judgment and decision making Strong oral and written communication skills Strong collaboration skills Customer service skills involving email and phone communications Strong problem solving and conflict resolution skills Highly adaptable Attention to detail Solution Oriented
Conditions of Employment
Must be a current Colorado resident at time of application. You must pass a thorough background check prior to employment which will include the E-Verify Process.
Appeal Rights
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. You may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely based on submitted materials. For questions regarding this recruitment, please contact: maria.ramirez@state.co.us
Minimum Qualification Screening and Comparative Analysis
Information on how applications are reviewed and how the process works is provided in the job announcement. Supplemental questions should be answered thoroughly as they may be evaluated. The announcement may be used to fill multiple and/or future vacancies.
Equal Opportunity and Accessibility
The State of Colorado is an equal opportunity employer. We encourage candidates from all identities, backgrounds, and abilities to apply. We provide reasonable accommodations during the application process. For disability accommodations, contact the ADAAA Coordinator. Auxiliary aids and services are available upon request. For inquiries, call 303-318-8200.
Salary Note
Salary offers are determined by a comprehensive salary analysis considering factors including education and experience relative to others performing similar work.
#J-18808-Ljbffr