Customer Service Representative
Highmark Health, Oklahoma City, Oklahoma, United States, 73116
Overview
Employer Industry: Healthcare Services Benefits
Salary up to $27.42 Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on customer satisfaction Engage with a diverse set of customers, enhancing communication skills Responsibilities
Resolve standard and occasional non-standard customer inquiries, comments, and concerns Engage with customers confidently through various communication methods Strive to resolve customer concerns in a single interaction Utilize knowledge center resources to answer customer inquiries independently Exceed internal adherence, efficiency, and inquiry timeliness metrics Qualifications
High School Diploma or GED 1-3 years of experience in customer service or call center environment Strong listening and communication skills Ability to multi-task efficiently while providing excellent customer service Capability to de-escalate challenging customer inquiries effectively Preferred Qualifications
None listed We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Employer Industry: Healthcare Services Benefits
Salary up to $27.42 Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on customer satisfaction Engage with a diverse set of customers, enhancing communication skills Responsibilities
Resolve standard and occasional non-standard customer inquiries, comments, and concerns Engage with customers confidently through various communication methods Strive to resolve customer concerns in a single interaction Utilize knowledge center resources to answer customer inquiries independently Exceed internal adherence, efficiency, and inquiry timeliness metrics Qualifications
High School Diploma or GED 1-3 years of experience in customer service or call center environment Strong listening and communication skills Ability to multi-task efficiently while providing excellent customer service Capability to de-escalate challenging customer inquiries effectively Preferred Qualifications
None listed We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr