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Customer Service Representative

Highmark Health, Virginia, Minnesota, United States, 55792

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Employer Industry: Healthcare Services

Why consider this job opportunity

Salary up to $27.42 per hour

Opportunity for career advancement and growth within the organization

Supportive and collaborative work environment

Chance to make a positive impact on customer satisfaction

Engaging work that allows for the development of problem-solving and communication skills

What to Expect (Job Responsibilities)

Engage with customers confidently, performing a range of customer service duties

Strive to resolve customer inquiries in a single interaction via various communication methods

Utilize product knowledge to respond effectively to customer inquiries

Exceed results for internal adherence, efficiency, and inquiry timeliness

Resolve standard and non-routine customer inquiries with minimal escalation

What is Required (Qualifications)

High School Diploma or GED

1-3 years of experience in a customer service or call center environment

Excellent listening and communication skills

Ability to multi-task efficiently while providing top-notch customer service

Capability to de-escalate challenging customer inquiries according to company policies

How to Stand Out (Preferred Qualifications) None listed

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Equal-Opportunity Employment Statement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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