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Customer Service Representative

Highmark Health, Youngstown, Ohio, United States, 44502

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Employer Industry: Healthcare Services

Why consider this job opportunity:

Salary up to $27.42

Opportunity for career advancement and growth within the organization

Supportive and collaborative work environment

Chance to resolve customer inquiries and make a positive impact on client satisfaction

Engaging work that allows for the development of effective communication and problem‑solving skills

What to Expect (Job Responsibilities):

Engage with customers confidently, performing a full range of customer service duties

Strive to resolve customer concerns in a single interaction via various communication methods

Respond to diverse customer inquiries with confidence and thorough product knowledgeWork independently while utilizing available resources to answer customer questions

Exceed performance metrics for adherence, efficiency, and inquiry timeliness

What is Required (Qualifications):

High School Diploma or GED

1-3 years of experience in a customer service or call center environment

Strong listening skills and ability to multi‑task efficiently

Proven ability to de‑escalate challenging customer inquiries

Commitment to compliance with company policies and procedures

How to Stand Out (Preferred Qualifications):

Experience in handling both routine and non‑routine customer inquiries in a professional setting

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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