ABOUT US
Amphenol Network Solutions, headquartered in Liberty Lake, WA is a division of Amphenol Corporation, based in Wallingford, CT. Amphenol is one of the largest manufacturers of interconnect products in the world with a global vision to connect people with technology. Amphenol Network Solutions has been leading the industry with a high-quality, seamless product portfolio of fiber distribution, cable management, power, racks, passives, and enclosures. Our markets include IT Datacom, Mobile Devices, Mobile Networks, and Broadband. Additionally, Amphenol Corporation serves Industrial, Automotive, Commercial Aerospace, and Military markets. Our goal is simple - develop leading technologies that enhance the performance of our customers’ products, systems, and networks. Recently we were recognized as one of the Best Places to Work in the Inland Northwest! Coming to work every day is a choice and when you like the people you work with and the environment you work in, it\u2019s an easy choice. If you are looking to work with a group of people you would describe as innovative, hard-working, passionate, honest, and fun-loving you have found it! POSITION SUMMARY
Responsible for accurately auditing (based upon purchase order review policy and guidelines), interpreting a customer purchase order and entering sales orders in our ERP system. Communicate discrepancy(ies) to appropriate internal team member(s) as needed. Maintains records, correspondence, and softcopy files. Monitor, manage, process a high volume of customer purchase orders received via email, EDI (electronic data interchange) and available via customer portals. Efficiency, accuracy and clear written communication are crucial in this role. Provides timely customer service and support to customers. Primary support is internal customers but can extend to external. ESSENTIAL DUTIES AND RESPONSIBILITIES
The statements in this job description are intended to describe the general nature and level of work being performed by incumbents. The list is not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may perform other duties as assigned. Ability to manage and successfully complete a high volume of customer purchase order processing for extended periods of time with efficiency, accuracy and a sense or urgency. Seeks continuous improvements in processes, guidelines and customer service to gain departmental efficiency, improve customer satisfaction and customer response times. Areas of improvements identified would be presented with suggestions and next steps. Ability to have awareness to detail within high volume tasks that could increase revenue, reduce Amphenol Network Solutions’ cost or increase customer satisfaction. Creates and maintains customer contact information in database. Provides timely processing of customer purchase orders and internal Amphenol Network Solutions orders via email, EDI (electronic data interchange) and customer portals ensuring that the order process is swift, complete and accurate to the customer’s and Amphenol Network Solutions’ high standards. Following established procedures, examines and verifies documents for correctness, appropriateness and accuracy and follows up on discrepancies owned. Trigger Order Receipt Confirmations (ORC) for all purchases orders entered that are fully accepted. Updates and maintains customer purchase order and correspondences records in softcopy. Supports the continuous improvement, maintenance and success of Amphenol Network Solutions’ customer relationship management tool through the monitoring of new data, modifying of existing data and completion of identified tasks or projects. Keeps detailed records of customer interactions, transactions, inquiries and complaints and ensure that appropriate actions are being taken. Flexibility to change planned daily activities to accomplish task with immediate urgency, a short-term deadline in support of a customer commitment or company objective. Backs up other members of the inside sales team during peak periods or absences. Must be willing to work overtime as workload dictates and inside sales manager approves in advance. Assist in special projects and/or additional duties as assigned. Regular and predictable attendance is required. EDUCATION AND EXPERIENCE
College-level coursework in business, marketing or a related field, plus two years related work experience. Basic sales, business, and finance skills required. LANGUAGE AND PEOPLE SKILLS
Amphenol Network Solutions’ culture is an open, lean, and challenging team environment. To continue to make our model successful, we need people that can communicate effectively, want to make those around them better, and to thrive on competing in the market. Excellent written and verbal communication, organizational, and problem-solving skills. COMPUTER SKILLS
Microsoft Office is still the standard, but technology moves fast and thus a willingness to learn is important. MENTAL DEMANDS
Ability to concentrate and focus on detailed information for extended periods of time. Requires repetitive reviewing of numbers and other information and nearly mistake free work performance. PHYSICAL DEMANDS
This employee must be able to move 25 pounds and must be able to sit and type for extended periods of time. WORK ENVIRONMENT
This position requires you to spend most of your time in an office environment. COMPENSATION
Pay Range:
$22-28 (annualized for all non MFG positions, even if hourly) Status:
Non-Exempt Other Compensation Offered:
Bonus – This position is eligible for annual bonus pay based on the performance of the Company. Please note that the salary information shown above is a general guideline only. Salaries are based on the candidate’s experience, qualifications, and work location. Employee Benefits:
Our employee benefits include Medical, Dental, Vision, HSA/FSA accounts, Critical Illness, Hospital Indemnity, STD, LTD, Life, AD&D, Retirement with match, Flexible Schedules, Holiday Pay, Vacation Pay, and Sick Pay. Check out our Careers Page for more information regarding our benefits. QUALITY STATEMENT
Amphenol Network Solutions is committed to delivering an extraordinary customer experience that meets or exceeds our customer’s requirements and satisfaction as we continually improve the effectiveness of our Quality Management System. ANS is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion. ANS complies with applicable local, state, and federal statutes governing “equal employment opportunity” and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, and transfers.
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Amphenol Network Solutions, headquartered in Liberty Lake, WA is a division of Amphenol Corporation, based in Wallingford, CT. Amphenol is one of the largest manufacturers of interconnect products in the world with a global vision to connect people with technology. Amphenol Network Solutions has been leading the industry with a high-quality, seamless product portfolio of fiber distribution, cable management, power, racks, passives, and enclosures. Our markets include IT Datacom, Mobile Devices, Mobile Networks, and Broadband. Additionally, Amphenol Corporation serves Industrial, Automotive, Commercial Aerospace, and Military markets. Our goal is simple - develop leading technologies that enhance the performance of our customers’ products, systems, and networks. Recently we were recognized as one of the Best Places to Work in the Inland Northwest! Coming to work every day is a choice and when you like the people you work with and the environment you work in, it\u2019s an easy choice. If you are looking to work with a group of people you would describe as innovative, hard-working, passionate, honest, and fun-loving you have found it! POSITION SUMMARY
Responsible for accurately auditing (based upon purchase order review policy and guidelines), interpreting a customer purchase order and entering sales orders in our ERP system. Communicate discrepancy(ies) to appropriate internal team member(s) as needed. Maintains records, correspondence, and softcopy files. Monitor, manage, process a high volume of customer purchase orders received via email, EDI (electronic data interchange) and available via customer portals. Efficiency, accuracy and clear written communication are crucial in this role. Provides timely customer service and support to customers. Primary support is internal customers but can extend to external. ESSENTIAL DUTIES AND RESPONSIBILITIES
The statements in this job description are intended to describe the general nature and level of work being performed by incumbents. The list is not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may perform other duties as assigned. Ability to manage and successfully complete a high volume of customer purchase order processing for extended periods of time with efficiency, accuracy and a sense or urgency. Seeks continuous improvements in processes, guidelines and customer service to gain departmental efficiency, improve customer satisfaction and customer response times. Areas of improvements identified would be presented with suggestions and next steps. Ability to have awareness to detail within high volume tasks that could increase revenue, reduce Amphenol Network Solutions’ cost or increase customer satisfaction. Creates and maintains customer contact information in database. Provides timely processing of customer purchase orders and internal Amphenol Network Solutions orders via email, EDI (electronic data interchange) and customer portals ensuring that the order process is swift, complete and accurate to the customer’s and Amphenol Network Solutions’ high standards. Following established procedures, examines and verifies documents for correctness, appropriateness and accuracy and follows up on discrepancies owned. Trigger Order Receipt Confirmations (ORC) for all purchases orders entered that are fully accepted. Updates and maintains customer purchase order and correspondences records in softcopy. Supports the continuous improvement, maintenance and success of Amphenol Network Solutions’ customer relationship management tool through the monitoring of new data, modifying of existing data and completion of identified tasks or projects. Keeps detailed records of customer interactions, transactions, inquiries and complaints and ensure that appropriate actions are being taken. Flexibility to change planned daily activities to accomplish task with immediate urgency, a short-term deadline in support of a customer commitment or company objective. Backs up other members of the inside sales team during peak periods or absences. Must be willing to work overtime as workload dictates and inside sales manager approves in advance. Assist in special projects and/or additional duties as assigned. Regular and predictable attendance is required. EDUCATION AND EXPERIENCE
College-level coursework in business, marketing or a related field, plus two years related work experience. Basic sales, business, and finance skills required. LANGUAGE AND PEOPLE SKILLS
Amphenol Network Solutions’ culture is an open, lean, and challenging team environment. To continue to make our model successful, we need people that can communicate effectively, want to make those around them better, and to thrive on competing in the market. Excellent written and verbal communication, organizational, and problem-solving skills. COMPUTER SKILLS
Microsoft Office is still the standard, but technology moves fast and thus a willingness to learn is important. MENTAL DEMANDS
Ability to concentrate and focus on detailed information for extended periods of time. Requires repetitive reviewing of numbers and other information and nearly mistake free work performance. PHYSICAL DEMANDS
This employee must be able to move 25 pounds and must be able to sit and type for extended periods of time. WORK ENVIRONMENT
This position requires you to spend most of your time in an office environment. COMPENSATION
Pay Range:
$22-28 (annualized for all non MFG positions, even if hourly) Status:
Non-Exempt Other Compensation Offered:
Bonus – This position is eligible for annual bonus pay based on the performance of the Company. Please note that the salary information shown above is a general guideline only. Salaries are based on the candidate’s experience, qualifications, and work location. Employee Benefits:
Our employee benefits include Medical, Dental, Vision, HSA/FSA accounts, Critical Illness, Hospital Indemnity, STD, LTD, Life, AD&D, Retirement with match, Flexible Schedules, Holiday Pay, Vacation Pay, and Sick Pay. Check out our Careers Page for more information regarding our benefits. QUALITY STATEMENT
Amphenol Network Solutions is committed to delivering an extraordinary customer experience that meets or exceeds our customer’s requirements and satisfaction as we continually improve the effectiveness of our Quality Management System. ANS is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion. ANS complies with applicable local, state, and federal statutes governing “equal employment opportunity” and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, and transfers.
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