Sales Administrator
Amphenol Network Solutions, Liberty Lake, Washington, United States, 99019
Overview
Amphenol Network Solutions, headquartered in Liberty Lake, WA, is a division of Amphenol Corporation. Amphenol is a large manufacturer of interconnect products with a global vision to connect people with technology. Our markets include IT Datacom, Mobile Devices, Mobile Networks, Broadband, Industrial, Automotive, Commercial Aerospace, and Military markets. Our goal is to develop leading technologies that enhance the performance of our customers’ products, systems, and networks. We were recognized as one of the Best Places to Work in the Inland Northwest.
If you are looking to work with a group of people described as innovative, hard-working, passionate, honest, and fun-loving, you have found it!
Position Summary Responsible for auditing and interpreting a customer purchase order and entering sales orders in our ERP system. Communicate discrepancies to appropriate internal team members as needed. Maintain records, correspondence, and softcopy files. Monitor and process a high volume of customer purchase orders received via email, EDI, and customer portals. Efficiency, accuracy, and clear written communication are crucial. Provide timely customer service and support to customers. Primary support is internal but may extend to external customers.
Responsibilities
Manage and complete a high volume of customer purchase order processing with efficiency and accuracy under time pressure.
Seek continuous improvements in processes, guidelines, and customer service to improve departmental efficiency, customer satisfaction, and response times. Present areas for improvement with suggestions and next steps.
Maintain awareness of detail within high-volume tasks that could increase revenue, reduce costs, or increase customer satisfaction.
Create and maintain customer contact information in the database.
Provide timely processing of customer purchase orders and internal Amphenol Network Solutions orders via email, EDI, and customer portals to ensure swift, complete, and accurate ordering to high standards.
Examine and verify documents for correctness and follow up on discrepancies.
Trigger Order Receipt Confirmations for fully accepted purchase orders.
Update and maintain customer purchase order and correspondence records in softcopy.
Support continuous improvement of the customer relationship management tool through monitoring of new data and task completion.
Keep detailed records of customer interactions, transactions, inquiries, and complaints and ensure appropriate actions are taken.
Be flexible to adjust daily activities to meet urgent customer commitments or company objectives.
Back up other members of the inside sales team during peak periods or absences.
Willingness to work overtime as workload dictates and with manager approval.
Assist in special projects or additional duties as assigned.
Maintain regular and predictable attendance.
Education and Experience College level coursework in business, marketing, or a related field, plus two years related work experience. Basic sales, business, and finance skills required.
Language and People Skills Amphenol Network Solutions’ culture is an open, lean, and challenging team environment. Effective written and verbal communication, organizational, and problem-solving skills are essential.
Computer Skills Microsoft Office is the standard; a willingness to learn is important as technology evolves.
Mental Demands Ability to concentrate and focus on detailed information for extended periods. Requires repetitive reviewing of numbers and data with high accuracy.
Physical Demands Ability to move up to 25 pounds and sit and type for extended periods.
Work Environment Office environment.
Compensation Pay Range: $22-28 (annualized for all non-manufacturing positions, even if hourly)
Status: Non-Exempt
Other Compensation Offered: Bonus – this position is eligible for annual bonus pay based on company performance.
Salary information is a general guideline based on experience, qualifications, and location.
Employee Benefits Medical, Dental, Vision, HSA/FSA accounts, Critical Illness, Hospital Indemnity, STD, LTD, Life, AD&D, Retirement with match, Flexible Schedules, Holiday Pay, Vacation Pay, and Sick Pay. See the Careers Page for more information.
Quality Statement Amphenol Network Solutions is committed to delivering an extraordinary customer experience and continually improving the effectiveness of our Quality Management System.
Equal Employment Opportunity ANS is an equal employment opportunity employer and will not discriminate against any employee or applicants because of race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information, or any other reason prohibited by law. It is our policy to provide promotion and advancement opportunities in a non-discriminatory fashion. ANS complies with applicable local, state, and federal statutes governing equal employment opportunity and nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, and transfers.
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If you are looking to work with a group of people described as innovative, hard-working, passionate, honest, and fun-loving, you have found it!
Position Summary Responsible for auditing and interpreting a customer purchase order and entering sales orders in our ERP system. Communicate discrepancies to appropriate internal team members as needed. Maintain records, correspondence, and softcopy files. Monitor and process a high volume of customer purchase orders received via email, EDI, and customer portals. Efficiency, accuracy, and clear written communication are crucial. Provide timely customer service and support to customers. Primary support is internal but may extend to external customers.
Responsibilities
Manage and complete a high volume of customer purchase order processing with efficiency and accuracy under time pressure.
Seek continuous improvements in processes, guidelines, and customer service to improve departmental efficiency, customer satisfaction, and response times. Present areas for improvement with suggestions and next steps.
Maintain awareness of detail within high-volume tasks that could increase revenue, reduce costs, or increase customer satisfaction.
Create and maintain customer contact information in the database.
Provide timely processing of customer purchase orders and internal Amphenol Network Solutions orders via email, EDI, and customer portals to ensure swift, complete, and accurate ordering to high standards.
Examine and verify documents for correctness and follow up on discrepancies.
Trigger Order Receipt Confirmations for fully accepted purchase orders.
Update and maintain customer purchase order and correspondence records in softcopy.
Support continuous improvement of the customer relationship management tool through monitoring of new data and task completion.
Keep detailed records of customer interactions, transactions, inquiries, and complaints and ensure appropriate actions are taken.
Be flexible to adjust daily activities to meet urgent customer commitments or company objectives.
Back up other members of the inside sales team during peak periods or absences.
Willingness to work overtime as workload dictates and with manager approval.
Assist in special projects or additional duties as assigned.
Maintain regular and predictable attendance.
Education and Experience College level coursework in business, marketing, or a related field, plus two years related work experience. Basic sales, business, and finance skills required.
Language and People Skills Amphenol Network Solutions’ culture is an open, lean, and challenging team environment. Effective written and verbal communication, organizational, and problem-solving skills are essential.
Computer Skills Microsoft Office is the standard; a willingness to learn is important as technology evolves.
Mental Demands Ability to concentrate and focus on detailed information for extended periods. Requires repetitive reviewing of numbers and data with high accuracy.
Physical Demands Ability to move up to 25 pounds and sit and type for extended periods.
Work Environment Office environment.
Compensation Pay Range: $22-28 (annualized for all non-manufacturing positions, even if hourly)
Status: Non-Exempt
Other Compensation Offered: Bonus – this position is eligible for annual bonus pay based on company performance.
Salary information is a general guideline based on experience, qualifications, and location.
Employee Benefits Medical, Dental, Vision, HSA/FSA accounts, Critical Illness, Hospital Indemnity, STD, LTD, Life, AD&D, Retirement with match, Flexible Schedules, Holiday Pay, Vacation Pay, and Sick Pay. See the Careers Page for more information.
Quality Statement Amphenol Network Solutions is committed to delivering an extraordinary customer experience and continually improving the effectiveness of our Quality Management System.
Equal Employment Opportunity ANS is an equal employment opportunity employer and will not discriminate against any employee or applicants because of race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information, or any other reason prohibited by law. It is our policy to provide promotion and advancement opportunities in a non-discriminatory fashion. ANS complies with applicable local, state, and federal statutes governing equal employment opportunity and nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, and transfers.
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