Customer Service Representative - Remote, VA
Remote Jobs, Virginia, Minnesota, United States, 55792
Overview
Employer Industry: Healthcare Services
Why consider this job opportunity:
Pay rate of $14.00/hr
Comprehensive benefits package including medical, dental, and vision insurance
401(k) Retirement Savings Plan with company match
Opportunities for overtime as required
Supportive team environment with a focus on making a positive impact on members' lives
Flexibility to work from home with specific requirements for a dedicated workspace
What to Expect
Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed and accurate trip data is input into systems
Demonstrate a commitment to producing high-quality work and multitask effectively
Review and educate members on services and their insurance coverage
Support a 24/7/365 contact center environment, including nights, weekends, and holidays
What is Required
High School Graduate or General Education Degree (GED)
0-2 years of related experience, with 6+ months in a contact center or customer service role
Strong organizational, written, and verbal communication skills
Ability to type 35 words per minute or more and handle a high volume of calls
Proficiency in Microsoft Office Suite and ability to work independently under general supervision
How to Stand Out (Preferred Qualifications)
Experience in a customer service environment with a focus on problem-solving and decision-making
Familiarity with healthcare or insurance services
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #ComprehensiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity:
Pay rate of $14.00/hr
Comprehensive benefits package including medical, dental, and vision insurance
401(k) Retirement Savings Plan with company match
Opportunities for overtime as required
Supportive team environment with a focus on making a positive impact on members' lives
Flexibility to work from home with specific requirements for a dedicated workspace
What to Expect
Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed and accurate trip data is input into systems
Demonstrate a commitment to producing high-quality work and multitask effectively
Review and educate members on services and their insurance coverage
Support a 24/7/365 contact center environment, including nights, weekends, and holidays
What is Required
High School Graduate or General Education Degree (GED)
0-2 years of related experience, with 6+ months in a contact center or customer service role
Strong organizational, written, and verbal communication skills
Ability to type 35 words per minute or more and handle a high volume of calls
Proficiency in Microsoft Office Suite and ability to work independently under general supervision
How to Stand Out (Preferred Qualifications)
Experience in a customer service environment with a focus on problem-solving and decision-making
Familiarity with healthcare or insurance services
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #ComprehensiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr