Customer Service Representative - Work From Home, NJ Only
Remote Jobs, Trenton, New Jersey, United States
Why consider this opportunity
Salary up to $16.55/hr Comprehensive benefits package including medical, dental, and vision insurance 401(k) retirement savings plan with company match Paid time off and parental leave Opportunity to work from home with flexible arrangements Supportive team environment focused on making a positive impact on members' lives What to Expect (Job Responsibilities)
Receive and document customer concerns, ensuring all information is accurate and timely Follow company procedures and input accurate trip data into systems Multitask effectively while extracting necessary information from multiple systems Educate members on available services and their insurance coverage Support a 24/7/365 contact center environment, including nights and weekends What is Required (Qualifications)
High School Graduate or General Education Degree (GED) 0-2 years of related experience 6+ months of contact center or customer service experience Strong organization, written, and verbal communication skills Ability to type 35 words per minute or more How to Stand Out (Preferred Qualifications)
Experience answering a high volume of calls (up to 100+ calls per day) Proficiency in Microsoft Office Suite Ability to talk and type simultaneously while interacting with customers Strong decision-making and problem-solving skills in a fast-paced environment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $16.55/hr Comprehensive benefits package including medical, dental, and vision insurance 401(k) retirement savings plan with company match Paid time off and parental leave Opportunity to work from home with flexible arrangements Supportive team environment focused on making a positive impact on members' lives What to Expect (Job Responsibilities)
Receive and document customer concerns, ensuring all information is accurate and timely Follow company procedures and input accurate trip data into systems Multitask effectively while extracting necessary information from multiple systems Educate members on available services and their insurance coverage Support a 24/7/365 contact center environment, including nights and weekends What is Required (Qualifications)
High School Graduate or General Education Degree (GED) 0-2 years of related experience 6+ months of contact center or customer service experience Strong organization, written, and verbal communication skills Ability to type 35 words per minute or more How to Stand Out (Preferred Qualifications)
Experience answering a high volume of calls (up to 100+ calls per day) Proficiency in Microsoft Office Suite Ability to talk and type simultaneously while interacting with customers Strong decision-making and problem-solving skills in a fast-paced environment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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